Build 359 UI issue on clicking image

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chrisjj
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Build 359 UI issue on clicking image

Post by chrisjj »

On Windows 7, left-click and hold here:
image.png
often but not always switches to this state:
image(1).png
and release often but not always retains that state, where clicking again often but not always switches back.
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Paul - Tracker Supp
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Re: Build 359 UI issue on clicking image

Post by Paul - Tracker Supp »

Hi, chrisjj

have you tested this in the current build? We couldn't patch 359 anyway, do you see the same in 9.5.368.0?

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Paul - Tracker Supp
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chrisjj
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Re: Build 359 UI issue on clicking image

Post by chrisjj »

Paul - Tracker Supp wrote: Mon Jun 05, 2023 5:50 pm have you tested this in the current build?
No. Obviously. Else the report's build number would be that of the current build.
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Re: Build 359 UI issue on clicking image

Post by Paul - Tracker Supp »

Hi, chrisjj

Sorry, by now I assumed you were aware that we cannot patch old versions. There is not much point in telling us about issues in an old version I am afraid since we cannot fix it even if we wanted to.

If there is an issue that needs addressing we need to know if it has already been resolved before we expend time and resources investigating something that may not even be an issue.

I couldn't see the behaviour when I tried, so I asked you to try. You are using an old version of the software on an old OS, and with the best will in the world, we cannot investigate your issue unless you are prepared to update to the current version of our software and determine if the issue has already been resolved.

We simply cannot address the issue if it is not present in the current build.

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Paul - Tracker Supp
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chrisjj
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Re: Build 359 UI issue on clicking image

Post by chrisjj »

> by now I assumed you were aware that we cannot patch old versions.

I am. I wasn't suggesting you patch an old version.

> There is not much point in telling us about issues in an old version I am afraid since we cannot fix it even if we wanted to.

You can fix it in the next version.

> I couldn't see the behaviour when I tried

In the "current" build I presume. Thanks.
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TrackerSupp-Daniel
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Re: Build 359 UI issue on clicking image

Post by TrackerSupp-Daniel »

Hello, chrisjj

All Paul was suggesting is that if you encounter a bug in an older version, you should first update the software to see if it has been resolved, instead of reporting it as if the issue is still present in the current release (especially when you are running a build which is over a year old).

Kind regards,
Dan McIntyre - Support Technician
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Re: Build 359 UI issue on clicking image

Post by chrisjj »

TrackerSupp-Daniel wrote: Thu Jul 20, 2023 4:56 pm instead of reporting it as if the issue is still present in the current release
I didn't. See Subject.
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Re: Build 359 UI issue on clicking image

Post by Willy Van Nuffel »

Hi chrisjj,

I must admit, the problem you see when clicking an image is not 100% clear to me.

When you left-mouse-click an image in PDF-XChange Editor and the Properties-pane is active, it shows the images' properties.
As long as the image stays selected (blue rectangle around it), its properties keeps showing.
From the moment that the image is no longer selected (blue rectangle disappears), the Properties-pane is shown like in your second screenshot. Nothing ab-normal I would say?

Kind regards.
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TrackerSupp-Daniel
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Build 359 UI issue on clicking image

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
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Re: Build 359 UI issue on clicking image

Post by chrisjj »

Willy Van Nuffel wrote: Thu Jul 20, 2023 7:55 pm When you left-mouse-click an image in PDF-XChange Editor and the Properties-pane is active, it shows the images' properties.
As long as the image stays selected (blue rectangle around it), its properties keeps showing.
From the moment that the image is no longer selected (blue rectangle disappears), the Properties-pane is shown like in your second screenshot. Nothing ab-normal I would say?
I'd would say too.

What's abnormal is the variable response to invariant input - as reported.
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TrackerSupp-Daniel
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Re: Build 359 UI issue on clicking image

Post by TrackerSupp-Daniel »

Hello, chrisjj

This may simply be a case of a bug in the version you are running, or a UI issue with the older OS. I cannot seem to reproduce the issue here in the latest version, so I am afraid that we will have to drop this topic for now.

Have a nice day!
Dan McIntyre - Support Technician
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Re: Build 359 UI issue on clicking image

Post by chrisjj »

Did you try on Win 7?
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Re: Build 359 UI issue on clicking image

Post by Tracker Supp-Stefan »

Hello chrisjj,

No - we did not, and do not plan to test on Win 7 any more - as per the official Microsoft statement:

After over a decade of being the most chosen Windows version, Windows 7 has reached its end of life. While the OS's Extended Support ended on Jan. 14, 2020, the Extended Security Updates (ESUs) reached their end of life on Jan. 10, 2023

Kind regards,
Stefan
chrisjj
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Re: Build 359 UI issue on clicking image

Post by chrisjj »

Tracker Supp-Stefan wrote: Mon Jul 24, 2023 1:18 pm After over a decade of being the most chosen Windows version, Windows 7 has reached its end of life.
Some mistake there. Win 7 is still alive on the computers of many users. MS seems to have mistaken end of security updates for end of life.
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Re: Build 359 UI issue on clicking image

Post by Tracker Supp-Stefan »

Hello chrisjj,

This might be the case, however we are focusing on the current versions of Windows that are officially supported, and on the current latest version of our Editor.
What you experience there might be a combination of the older build of the Editor and the older Windows. We can not fix older builds, and Microsoft won't do any updates for Win 7 either.

The issue does not seem to be present on a current OS with the current Editor, so as per Dan's earlier post - we will have to drop this topic for now.

Kind regards,
Stefan
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