CTRL+Space Hotkey Bug

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humam2104
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Posts: 56
Joined: Sun Jul 14, 2019 10:08 pm

CTRL+Space Hotkey Bug

Post by humam2104 »

I put a shortcut using CTRL+Space, the shortcut doesn't work each time I open the program. If I open this window and close it then the shortcut works for some reason
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TrackerSupp-Daniel
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Re: CTRL+Space Hotkey Bug

Post by TrackerSupp-Daniel »

Hello, humam2104

I cannot seem to reproduce this issue locally here, Can I first as you to confirm that you are updated to the latest release (9.5.368.0) and that you can reproduce the issue there? If you can do so, please send us a copy of your settings export (you can export your settings via File > manage settings > export settings) So we can test with them here.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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humam2104
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Posts: 56
Joined: Sun Jul 14, 2019 10:08 pm

Re: CTRL+Space Hotkey Bug

Post by humam2104 »

Attached are my settings.
PDFXChangeEditorSettings.7z
(53.54 KiB) Downloaded 14 times
Version is:
image.png
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TrackerSupp-Daniel
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Re: CTRL+Space Hotkey Bug

Post by TrackerSupp-Daniel »

Hello, humam2104

Even with your settings import here, the Ctrl+Space hotkey for the fit width tool seems to be working without issue... I may need to suggest that you reset your settings and then re-import them here, to see if that helps at all.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
humam2104
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Posts: 56
Joined: Sun Jul 14, 2019 10:08 pm

Re: CTRL+Space Hotkey Bug

Post by humam2104 »

Did you open that menu before using the shortcut? Because if you do, then it works normally. Try to restart the computer, then open the program and use the shortcut
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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

Re: CTRL+Space Hotkey Bug

Post by TrackerSupp-Daniel »

Hello, humam2104

Yes, we imported your settings, and tested on multiple devices here, with both application and device restarts. Is it possible that you have a third party app running which is somehow absorbing the keypresses until focus is returned to our app (by closing the customize UI window)?

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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