CTRL+Space Hotkey Bug
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CTRL+Space Hotkey Bug
I put a shortcut using CTRL+Space, the shortcut doesn't work each time I open the program. If I open this window and close it then the shortcut works for some reason
- TrackerSupp-Daniel
- Site Admin
- Posts: 8593
- Joined: Wed Jan 03, 2018 6:52 pm
Re: CTRL+Space Hotkey Bug
Hello, humam2104
I cannot seem to reproduce this issue locally here, Can I first as you to confirm that you are updated to the latest release (9.5.368.0) and that you can reproduce the issue there? If you can do so, please send us a copy of your settings export (you can export your settings via File > manage settings > export settings) So we can test with them here.
Kind regards,
I cannot seem to reproduce this issue locally here, Can I first as you to confirm that you are updated to the latest release (9.5.368.0) and that you can reproduce the issue there? If you can do so, please send us a copy of your settings export (you can export your settings via File > manage settings > export settings) So we can test with them here.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: CTRL+Space Hotkey Bug
Attached are my settings.
Version is:
- TrackerSupp-Daniel
- Site Admin
- Posts: 8593
- Joined: Wed Jan 03, 2018 6:52 pm
Re: CTRL+Space Hotkey Bug
Hello, humam2104
Even with your settings import here, the Ctrl+Space hotkey for the fit width tool seems to be working without issue... I may need to suggest that you reset your settings and then re-import them here, to see if that helps at all.
Kind regards,
Even with your settings import here, the Ctrl+Space hotkey for the fit width tool seems to be working without issue... I may need to suggest that you reset your settings and then re-import them here, to see if that helps at all.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Re: CTRL+Space Hotkey Bug
Did you open that menu before using the shortcut? Because if you do, then it works normally. Try to restart the computer, then open the program and use the shortcut
- TrackerSupp-Daniel
- Site Admin
- Posts: 8593
- Joined: Wed Jan 03, 2018 6:52 pm
Re: CTRL+Space Hotkey Bug
Hello, humam2104
Yes, we imported your settings, and tested on multiple devices here, with both application and device restarts. Is it possible that you have a third party app running which is somehow absorbing the keypresses until focus is returned to our app (by closing the customize UI window)?
Kind regards,
Yes, we imported your settings, and tested on multiple devices here, with both application and device restarts. Is it possible that you have a third party app running which is somehow absorbing the keypresses until focus is returned to our app (by closing the customize UI window)?
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com