DEMO mode persistent  SOLVED

Forum for the PDF-XChange Editor - Free and Licensed Versions

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TrudTilp
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Posts: 4
Joined: Thu May 18, 2023 9:09 am

DEMO mode persistent

Post by TrudTilp »

I have a problem with my activation key.

After the correct phase of insertion and activation I can see this in the page of Licenses manager (see picture at following).

image.png

but after whatever modification of a PDF document, I can't save the document without the DEMO watermark.

image(1).png

How can I solve the problem?

Thanks in advance for your help.
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Dimitar - Tracker Supp
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Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: DEMO mode persistent

Post by Dimitar - Tracker Supp »

Hello TrudTilp,

Welcome to our Forum.

It seems that you used a feature that is not covered by your current license.

If the tool that generated this message was the OCR, please switch to the Default OCR tool and the problem will be resolved:

image.png

Regards.
TrudTilp
User
Posts: 4
Joined: Thu May 18, 2023 9:09 am

Re: DEMO mode persistent

Post by TrudTilp »

That is very strange, because I have not used whatever type of special function. I have modified only a text field with the option of "multiple lines".

Do you have some other idea about my problem?
Willy Van Nuffel
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Posts: 2347
Joined: Wed Jan 18, 2006 12:10 pm

Re: DEMO mode persistent

Post by Willy Van Nuffel »

Hello,

Most probably you only have a license for "PDF-XChange Editor", not for "PDF-XChange Editor Plus".

"PDF-XChange Editor Plus", offers a few additional features:
- Create fillable PDF forms
- Create/edit dynamic stamps
- Edit fillable PDF forms
- Enhanced OCR
- OCR generating editable output
(see comparison chart : https://www.pdf-xchange.com/pdf-xc ... ison-chart)

So, when you are talking about modifying the "Multi Line"-property for a text field, I guess it goes about a "form field", which needs a license for the "Plus" version of PDF-XChange Editor. Without a valid license, you will still be able to use the "Plus"-features but you will get a warning and publicity stamps.

Kind regards.
TrudTilp
User
Posts: 4
Joined: Thu May 18, 2023 9:09 am

Re: DEMO mode persistent

Post by TrudTilp »

Good!
Very well... I bought this software only to at any modify at some documents with fillable forms. But one or two modification like character dimension and one or two text line.

Can I ask a refund in your opinion?
Willy Van Nuffel
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Posts: 2347
Joined: Wed Jan 18, 2006 12:10 pm

Re: DEMO mode persistent  SOLVED

Post by Willy Van Nuffel »

I see that the current pricing for "PDF-XChange Editor" is USD $56 and for "PDF-Xchange Editor Plus", USD $72.
https://www.pdf-xchange.com/produc ... or/pricing

If I were you, I would rather opt for an upgrade than for a refund. Maybe you can get a price reduction if it goes about a misunderstanding concerning the lacking features in your current version.

Kind regards.
TrudTilp
User
Posts: 4
Joined: Thu May 18, 2023 9:09 am

Re: DEMO mode persistent

Post by TrudTilp »

Willy Van Nuffel wrote: Thu May 18, 2023 5:20 pm I see that the current pricing for "PDF-XChange Editor" is USD $56 and for "PDF-Xchange Editor Plus", USD $72.
https://www.pdf-xchange.com/produc ... or/pricing

If I were you, I would rather opt for an upgrade than for a refund. Maybe you can get a price reduction if it goes about a misunderstanding concerning the lacking features in your current version.

Kind regards.
I'll take in account your suggestion.

Thanks a lot and regards
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Paul - Tracker Supp
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Re: DEMO mode persistent

Post by Paul - Tracker Supp »

Hi, TrudTilp

Indeed I think Willy is correct, it is that you need the Plus license to manipulate form fields, yes.

As Willy suggested, you can upgrade for essentially the difference in price if you log into your account here: https://www.pdf-xchange.com/myaccount and look to the "Upgrade Options"
image(1).png
there is an offer to upgrade to Plus, for you today is is $16.27 The price includes calculating used maintenance and does change at time goes by, so I would concur with Willy and suggest the upgrade now is the most cost effective way of accessing Plus features.
image.png
image.png (3.55 KiB) Viewed 566 times
I hope that helps.

Kind regards,
Paul - Tracker Supp
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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