Ls,
A end user got strange lines in his document.
When I open the document. There are no lines.
A reset of the application, reinstall, import settings etc. doesn't work. What can the problem be? Thanks for the support.
strange lines in PDF
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Re: strange lines in PDF
Hello Sitech,
First please make sure that exactly the same file and not e.g. different versions of it are tested. When please ensure that you have the same build of the Editor on your and on the affected user's machines, and if the issue still persists - can we get a copy of the file to look at here on our end? If sensitive - you can e-mail it to support@pdf-xchange.com with a link back to this topic rather than uploading the PDF as an attachment to a forum post.
Kind regards,
Stefan
First please make sure that exactly the same file and not e.g. different versions of it are tested. When please ensure that you have the same build of the Editor on your and on the affected user's machines, and if the issue still persists - can we get a copy of the file to look at here on our end? If sensitive - you can e-mail it to support@pdf-xchange.com with a link back to this topic rather than uploading the PDF as an attachment to a forum post.
Kind regards,
Stefan
- Tracker Supp-Stefan
- Site Admin
- Posts: 17948
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: strange lines in PDF
Hello again Sitech,
Thanks for mailing us that file.
I am also unable to see those incorrect options, but can you please ask the affected user to check under Preferences -> Page Display -> Rendering - and see if they have exactly the same values as me below or if there are any differences? Kind regards,
Stefan
Thanks for mailing us that file.
I am also unable to see those incorrect options, but can you please ask the affected user to check under Preferences -> Page Display -> Rendering - and see if they have exactly the same values as me below or if there are any differences? Kind regards,
Stefan