cannot activate licence - Error #6: Invalid or empty activation code

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Roman78
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Posts: 2
Joined: Fri Mar 17, 2023 9:00 am

cannot activate licence - Error #6: Invalid or empty activation code

Post by Roman78 »

Hello support,

we bought a 10 User Pack of PDF-XChange Editor Plus. I have problem to activate those. I received a PDF containing the "Activation Code" but after entering those into activation dialogue I receive this Error #6 Invalid or empty activation code.

What did i do wrong?
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Tracker Supp-Stefan
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Location: London
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Re: cannot activate licence - Error #6: Invalid or empty activation code

Post by Tracker Supp-Stefan »

Hello Roman78,

Welcome to our forums.
Please DO NOT post any license information here in the forums.

I would need to ask you to e-mail us at support@pdf-xchange.com with your order number or the activation code, and we should be able to assist you further. We can not do it here - as the forums are public and license information must not be exchanged here ;)

Kind regards,
Stefan
Roman78
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Posts: 2
Joined: Fri Mar 17, 2023 9:00 am

Re: cannot activate licence - Error #6: Invalid or empty activation code

Post by Roman78 »

Thank you, just send a mail.
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Paul - Tracker Supp
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Re: cannot activate licence - Error #6: Invalid or empty activation code

Post by Paul - Tracker Supp »

HI Roman,

Radi sent an email. He explains that a 0 and a O were swapped. We recommend copy/paste rather than manually entering the code.

regards
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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