Settings Lost upon restart - build 367

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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

Settings Lost upon restart - build 367

Post by TrackerSupp-Daniel »

Hello from tracker software to everyone encountering issues with the software not retaining your settings in the 367.0 update.

We at tracker software apologize for the inconvenience and our mistake. With this release, there was a short period (just a few hours) where we mistakenly uploaded the incorrect installer for this update. We caught and fixed the issue as quickly as we could, but it has come to light that due to file propagation and external websites, numerous clients have and still are installing that problematic pre-release build.

We will do all we can to ensure that this does not happen again, and in the meantime, please find steps to resolve this issue below.
To resolve this issue:

1. Please open your editor's "HELP > ABOUT" window, and look just below the version number.
If your installation does not have a time ending in "48:57" like in my image below.
image.png
image.png (18.25 KiB) Viewed 3063 times
2. Please uninstall ALL products published by Tracker Software Products and PDF-XChange Co from your Device
3. Delete all copies of our installers from your downloads folder (or move them to a secure location where they will not mistakenly be used).
4. RESTART the PC.
5. Once the PC has restarted, head to your account page on our website, and download and run the installer from there.
6. After that, open "help > about" once again, and compare the time again to my image above. If it matches, please try making changes to the preferences once again, Apply them, and then close the software normally.

You should find that this resolves the issue for you, but if this process does not work to resolve the issue for, please Email us Via support@pdf-xchange.com, with a screenshot of your "about" window, and a link to this topic stating that you tried this process and it did not help.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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