A different font in the PDF

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Santosh
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A different font in the PDF

Post by Santosh »

Hello
I am opening a form PDF. In it (not in the form fields), I change different parts of the text, e.g. 2022 to 2023. The font in the whole PDF is Century Gothic. When I save now, with the PDF opened with PDF-Xchange appears perfect. If I open it with another PDF reader, the font in the changed passages is different.
Even if I format the changed text as Century Gothic, nothing changes.
How can I change it to accept the font I give it.
pdf-schriftart.jpg
pdf-schriftart.jpg (6.47 KiB) Viewed 375 times
Best regards
Santosh
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Paul - Tracker Supp
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Re: A different font in the PDF

Post by Paul - Tracker Supp »

Hi Santosh

I suspect the issue is that the fonts are not embedded in the document, as such if other do not have the font on their system they will see it substituted. This is just an educated guess having not seen the document. Some documents get a "subset" of a font embedded, only those characters in the document, other characters are "not needed" and not included, potentially resulting in "substitution".

Is the document sensitive? May we see it here? If you don't want it in public you may email it to support@pdf-xchange.com and we will honour it's confidentiality.

I would be interested in hearing what your other users see if you do a "Save As" to PDF/A because that embeds the fonts, if they are there for you this should then make them available to others.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Santosh
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Re: A different font in the PDF

Post by Santosh »

Hi
Unfortunately, the document is sensitive. But I will be happy to send it to the support@pdf-xchange.com address. I also have the font on my computer, nevertheless it is displayed so strangely when I open it with e.g. Edge or Chrome.
Thanks for the quick reply

Santosh

PS: I send it just now.
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Paul - Tracker Supp
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Re: A different font in the PDF

Post by Paul - Tracker Supp »

Thanks for that Santosh,

the issue was indeed having only a subset of the font embedded in the original. There was no character "3" for Century Gothic Bold embedded, only 2 and 0. Changing the 2 to a 3 on a system that has the fonts works but it fails on another because it doesn't "know" what the 3 should look like. Saving the file as a PDF/A after making the change on a device that has the font installed will embed the 3 as well making it available to any user on any system.

I hope that helps.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Santosh
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Re: A different font in the PDF

Post by Santosh »

Great!
I will try it later, when I am in office.

Thank you very much for your help!

Best regards
Santosh
Willy Van Nuffel
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Re: A different font in the PDF

Post by Willy Van Nuffel »

@Tracker support

Would it be possible, in PDF-XChange Editor, to automatically "re-embed" all the needed characters after making modifications on a computer that has the font installed, and this with the default PDF-format (not PDF/A) ? Can you please ask this to the development team ?

That would also avoid the problem experienced by Santosh.

Kind regards.
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Tracker Supp-Stefan
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Re: A different font in the PDF

Post by Tracker Supp-Stefan »

Hello Willy Van Nuffel,

I will ask our devs about that, but for the time being the safe solution is to re-save the file as PDF-A which will force re-embedding all the fonts and any new symbols added with a modification.

Kind regards,
Stefan
Santosh
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Re: A different font in the PDF

Post by Santosh »

It would be great if it would work automatically. But the main thing is that it works for me now with this workaround.

Many thanks!

Best regards
Santosh
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TrackerSupp-Daniel
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A different font in the PDF

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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