Issue with Flatting

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JakeSigma
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Joined: Wed Feb 01, 2023 5:38 pm

Issue with Flatting

Post by JakeSigma »

Hello,

When Flatting large pdfs. PDF xchange is removing the image and appears to be zooming in on a section of the pdf document. Any suggestions on what is causing this?
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Paul - Tracker Supp
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Re: Issue with Flatting

Post by Paul - Tracker Supp »

Hi Jake,

thanks for the post and report.

I am not sure that I am familiar with the behaviour described. Can you take a screen grab? Preferably animated?
Do you mean large as in a large page format, or many pages?

Perhaps you can send a sample file with instructions on how to reproduce the issue?

I am keen to better understand what is happening for you.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
JakeSigma
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Joined: Wed Feb 01, 2023 5:38 pm

Re: Issue with Flatting

Post by JakeSigma »

Thank you for the quick response. I talked with one of the persons having this issue and they are getting together the request info/docs. I will post them once I receive them.
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Paul - Tracker Supp
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Re: Issue with Flatting

Post by Paul - Tracker Supp »

It is genuinely my pleasure to help where I can Jake.

...standing by... ;)
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
JakeSigma
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Posts: 4
Joined: Wed Feb 01, 2023 5:38 pm

Re: Issue with Flatting

Post by JakeSigma »

Before Saving Names Redacted.pdf
(298.3 KiB) Downloaded 11 times
PDF Editor Demo After Flatten Comments.pdf
(354.02 KiB) Downloaded 19 times
Hello,

Attached are the documents of a before and after. I also have a screen recording of the steps taken to produce, but cannot attach a mkv file.
JakeSigma
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Posts: 4
Joined: Wed Feb 01, 2023 5:38 pm

Re: Issue with Flatting

Post by JakeSigma »

Hello,

It looks like it was figured out what was going on. You can consider this issue resolved. Thank you for your time.
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Tracker Supp-Stefan
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Re: Issue with Flatting

Post by Tracker Supp-Stefan »

Hello JakeSigma,

Happy to hear that! Case closed! :D

Kind regards,
Stefan
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