Rendering problem when changing zoom

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LucaDeFrances
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Rendering problem when changing zoom

Post by LucaDeFrances »

Hello, I have a problem rendering a pdf by changing the zoom

Correct rendering at 150% zoom
image.png
image.png (12.63 KiB) Viewed 469 times
Wrong rendering at 125% zoom
image(1).png
image(1).png (9.83 KiB) Viewed 469 times
Luca De Franceschi
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Tracker Supp-Stefan
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Re: Rendering problem when changing zoom

Post by Tracker Supp-Stefan »

Hello LucaDeFrances,

We released a new build of our products last night, so if you are not already on - please update to 366 and see if that helps. If not - can we please have a copy of the actual file where you are having the issue. Also the zoom percentages are dependant on the DPI settings in Preferences (Ctrl + K) -> Page Display:
image.png
So can you please tell us the value you see there?


Kind regards,
Stefan
LucaDeFrances
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Re: Rendering problem when changing zoom

Post by LucaDeFrances »

Here is the file
dwg.pdf
(43.46 KiB) Downloaded 37 times
I am at the last version
image.png
Resolution is
image(1).png
Willy Van Nuffel
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Re: Rendering problem when changing zoom

Post by Willy Van Nuffel »

EDITED: After testing with your example file, I see the same problem.
At this moment, myself, I have no idea how to resolve this.

Kind regards.

Willy
Willy Van Nuffel
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Re: Rendering problem when changing zoom

Post by Willy Van Nuffel »

The only thing that seems to help, is setting "Smooth text" to "None" via File > Preferences > Rendering, but this has a bad influence on the readability of the text.

Changing the "Use resolution"-value does not really help, because when you display the page at the same size, the dashes also disappear.

@Tracker Support
Maybe check with your development team if something can be done to resolve this ?
Thanks.


PDF-XChange Editor - Rendering.png
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TrackerSupp-Daniel
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Re: Rendering problem when changing zoom

Post by TrackerSupp-Daniel »

Hello, all

Yes, this is certainly a bug in need of fixing, I have created the following ticket on the matter, hopefully we can see a resolution in due time:

RT#6333: Bug: Zoom level causes items to disappear

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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LucaDeFrances
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Re: Rendering problem when changing zoom

Post by LucaDeFrances »

Good morning,

when is this bug expected to be resolved? This is a very dangerous error for the type of work of our company

Thank you,
Luca De Franceschi
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Dimitar - Tracker Supp
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Re: Rendering problem when changing zoom

Post by Dimitar - Tracker Supp »

Hello Luca,

The ticket status is Open, which means a developer has been added to this case.

We cannot give an exact date when this issue will be resolved, but we will do our best to fix it for the next build.

Regards.
LucaDeFrances
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Re: Rendering problem when changing zoom

Post by LucaDeFrances »

Good morning,

the bug is still present in the newly released version 10. Will it be fixed?

Thank you,
Luca DeFranceschi
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Re: Rendering problem when changing zoom

Post by Tracker Supp-Stefan »

Hello LucaDeFrances,

I've just checked the ticket - it has not been marked as resolved yet. It will get fixed at a later point. I will now ask for an update in it!

Kind regards,
Stefan
LucaDeFrances
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Re: Rendering problem when changing zoom

Post by LucaDeFrances »

Good morning,

is there any news regarding the resolution of this bug?

Thank you,
Luca De Franceschi
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Re: Rendering problem when changing zoom

Post by Tracker Supp-Stefan »

Hello LucaDeFrances,

Apologies for the delay with getting to that ticket! I am afraid that it has still not been marked as resolved, so I've asked for it's priority to be raised and this addressed as soon as possible!

Kind regards,
Stefan
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