Is there any way to retain a users custom stamp collections, custom comment styles and so on when they upgrade the product say from 9.3 to 9.4.
at the moment i am constantly trying to help users who have lost all their customization during the software upgrade that was pushed by central IT with no warning
[Suggestion] Retain custom settings on upgrade
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- Tracker Supp-Stefan
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Re: [Suggestion] Retain custom settings on upgrade
Hello dasy2k1,
It is likely the way the IT team is pushing the updates that is wiping all the user's settings - as those are normally preserved with a 'normal' update.
Users can back up their settings:
https://www.pdf-xchange.com/knowle ... nge-Editor
and their stamp collections:
https://www.pdf-xchange.com/knowle ... ers-to-use
Store them in a folder that does not get replaced at update time, and then use those to restore when IT pushes an update with wiped out settings.
Kind regards,
Stefan
It is likely the way the IT team is pushing the updates that is wiping all the user's settings - as those are normally preserved with a 'normal' update.
Users can back up their settings:
https://www.pdf-xchange.com/knowle ... nge-Editor
and their stamp collections:
https://www.pdf-xchange.com/knowle ... ers-to-use
Store them in a folder that does not get replaced at update time, and then use those to restore when IT pushes an update with wiped out settings.
Kind regards,
Stefan
Re: [Suggestion] Retain custom settings on upgrade
Could be although i just manually upgraded from 363 to 364 to test something and it did exactly the same
- Tracker Supp-Stefan
- Site Admin
- Posts: 17818
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
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Re: [Suggestion] Retain custom settings on upgrade
Hello dasy2k1,
Did you do the update with a package directly downloaded from our website, or was that update package prepared by your IT team as well?
Kind regards,
Stefan
Did you do the update with a package directly downloaded from our website, or was that update package prepared by your IT team as well?
Kind regards,
Stefan