Unable to copy/paste

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jhickey
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Posts: 3
Joined: Mon Jan 21, 2019 3:01 pm

Unable to copy/paste

Post by jhickey »

Hello- we are using PDF XChange Editor Plus v9,4

Another user reported this today and when I tried to copy and paste from a PDF into another application, the pasted text is gibberish.

What causes this and is it a setting that can adjusted? We receive alot of purchase orders via PDF. We open them in X-change editor and copy/paste content from the customer order into our business system to create a new order or orders. So this is a heavily used feature for us that is suddenly not working?

Thanks for any help.
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TrackerSupp-Daniel
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Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: Unable to copy/paste

Post by TrackerSupp-Daniel »

Hello, jhickey

Typically, especially if this is sudden (and unexpected or infrequent), this is caused by an error with the font embedding in that specific document. There is nothing we can do once the document reaches this point beyond confirm if that is the issue.

The simplest way to confirm is to use the edit text tool, and change the font from the embedded version to a system font like calibri or times new roman, and see if the text on the page itself becomes gibberish during that change. If it does, you will need to reach out to the creator of the document, and inform them that either their creation method, or one of the steps they are making along the way before they send you this file, is resulting in damage to the fonts, which render them unusable for your needs.

If you do the test above and find that the text is not gibberish after changing it to a system font, but the copied output is still gibberish, please send us a copy of the document, to test with, so we can investigate what may be causing the issue at this stage.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
jhickey
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Posts: 3
Joined: Mon Jan 21, 2019 3:01 pm

Re: Unable to copy/paste

Post by jhickey »

Thank you for the reply. We will test that on a few of the documents where we have had the issue. On a related note, just curious, are Ithere any settings pertaining to embedded fonts that we should have set a certain way?
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TrackerSupp-Daniel
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Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: Unable to copy/paste

Post by TrackerSupp-Daniel »

Hello, jhickey

There would not be any options that impact the copy/paste functions in a way like this with regards to embedded fonts, no.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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