Problems with the preview in Outlook

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Xmedia
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Posts: 48
Joined: Thu Aug 12, 2021 12:41 am

Problems with the preview in Outlook

Post by Xmedia »

Hello all,

Since the update to the 362 version I have the following problem with the preview in Outlook:
This happens when I zoom:
image.png

This problem is not yet present in version 361.

Thanks in advance for the help

Kind Regrds
Xmedia
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TrackerSupp-Daniel
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Posts: 8593
Joined: Wed Jan 03, 2018 6:52 pm

Re: Problems with the preview in Outlook

Post by TrackerSupp-Daniel »

Hello, Xmedia

Before we proceed, I must ask if you have tried re-registering the shell extensions, it should only take a moment, and a quick system restart, but as I cannot reproduce this issue on my end, I expect that there may be an error there.
https://www.pdf-xchange.com/knowle ... extensions

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Xmedia
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Posts: 48
Joined: Thu Aug 12, 2021 12:41 am

Re: Problems with the preview in Outlook

Post by Xmedia »

Hi Daniel

Super!
Just did this, now the preview works again

I this always necessary after an update?

Many thanks
Xmedia
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Dimitar - Tracker Supp
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Joined: Mon Jan 15, 2018 9:01 am

Re: Problems with the preview in Outlook

Post by Dimitar - Tracker Supp »

I this always necessary after an update?
No, you will not have to do this every time. You have to do this only if there is a problem.

The installer usually updates them and registered them to the system, automatically, except in the cases when they are still used by something.

Regards.
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