Browser Extension Not Working

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mCHSNUg5Pz8cPap
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Posts: 125
Joined: Wed Aug 04, 2021 6:36 pm

Browser Extension Not Working

Post by mCHSNUg5Pz8cPap »

Hi PDF-XChange Reps,

It seems that the latest updates have made it so the browser extension no longer works. For example, if I go to this website (https://www.uspto.gov/sites/default/files/documents/aia0031.pdf) and click on the pop-up that says "Open in PDF-XChange Editor" nothing happens.

BTW, I am running PDF-XChange Editor Plus 9.4 build 363.0. The extension is 1.1.1.9.

Thanks
Features I really want:
1. Fully customizable toolbars: https://forum.tracker-software.com/viewtopic.php?p=167585
2. Sanitize documents w/o being forced into save as dialog (Acrobat has this!): https://forum.tracker-software.com/viewtopic.php?p=156130
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TrackerSupp-Daniel
Site Admin
Posts: 8440
Joined: Wed Jan 03, 2018 6:52 pm

Re: Browser Extension Not Working

Post by TrackerSupp-Daniel »

Hello, mCHSNUg5Pz8cPap

Thank you for the report, The issue has been found and the browser extension should be seeing an update available shortly.
Depending on the browser you are using, this may update automatically with a system or application restart once it is available, or it may require you to reinstall our software. I would advise, if you are unsure, to wait until tomorrow and see if the update happens automatically; If not, reinstall our software to force the latest version to be downloaded.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
mCHSNUg5Pz8cPap
User
Posts: 125
Joined: Wed Aug 04, 2021 6:36 pm

Re: Browser Extension Not Working

Post by mCHSNUg5Pz8cPap »

Okay, great.

I'm using MS Edge and the version of the extension from the Edge store.
Features I really want:
1. Fully customizable toolbars: https://forum.tracker-software.com/viewtopic.php?p=167585
2. Sanitize documents w/o being forced into save as dialog (Acrobat has this!): https://forum.tracker-software.com/viewtopic.php?p=156130
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Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: Browser Extension Not Working

Post by Dimitar - Tracker Supp »

Hello, mCHSNUg5Pz8cPap


It is going to be fixed soon.

Anew version of Chrome/Edge extension uploaded to corresponding stores and waiting for approval.


Once approved, the issue will gone automatically. As usual it takes about a day for the Chrome and few days for the Edge.

Regards.
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