Hi PDF-XChange Reps,
It seems that the latest updates have made it so the browser extension no longer works. For example, if I go to this website (https://www.uspto.gov/sites/default/files/documents/aia0031.pdf) and click on the pop-up that says "Open in PDF-XChange Editor" nothing happens.
BTW, I am running PDF-XChange Editor Plus 9.4 build 363.0. The extension is 1.1.1.9.
Thanks
Browser Extension Not Working
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
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- User
- Posts: 125
- Joined: Wed Aug 04, 2021 6:36 pm
Browser Extension Not Working
Features I really want:
1. Fully customizable toolbars: https://forum.tracker-software.com/viewtopic.php?p=167585
2. Sanitize documents w/o being forced into save as dialog (Acrobat has this!): https://forum.tracker-software.com/viewtopic.php?p=156130
1. Fully customizable toolbars: https://forum.tracker-software.com/viewtopic.php?p=167585
2. Sanitize documents w/o being forced into save as dialog (Acrobat has this!): https://forum.tracker-software.com/viewtopic.php?p=156130
- TrackerSupp-Daniel
- Site Admin
- Posts: 8440
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Browser Extension Not Working
Hello, mCHSNUg5Pz8cPap
Thank you for the report, The issue has been found and the browser extension should be seeing an update available shortly.
Depending on the browser you are using, this may update automatically with a system or application restart once it is available, or it may require you to reinstall our software. I would advise, if you are unsure, to wait until tomorrow and see if the update happens automatically; If not, reinstall our software to force the latest version to be downloaded.
Kind regards,
Thank you for the report, The issue has been found and the browser extension should be seeing an update available shortly.
Depending on the browser you are using, this may update automatically with a system or application restart once it is available, or it may require you to reinstall our software. I would advise, if you are unsure, to wait until tomorrow and see if the update happens automatically; If not, reinstall our software to force the latest version to be downloaded.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
-
- User
- Posts: 125
- Joined: Wed Aug 04, 2021 6:36 pm
Re: Browser Extension Not Working
Okay, great.
I'm using MS Edge and the version of the extension from the Edge store.
I'm using MS Edge and the version of the extension from the Edge store.
Features I really want:
1. Fully customizable toolbars: https://forum.tracker-software.com/viewtopic.php?p=167585
2. Sanitize documents w/o being forced into save as dialog (Acrobat has this!): https://forum.tracker-software.com/viewtopic.php?p=156130
1. Fully customizable toolbars: https://forum.tracker-software.com/viewtopic.php?p=167585
2. Sanitize documents w/o being forced into save as dialog (Acrobat has this!): https://forum.tracker-software.com/viewtopic.php?p=156130
- Dimitar - Tracker Supp
- Site Admin
- Posts: 1778
- Joined: Mon Jan 15, 2018 9:01 am
Re: Browser Extension Not Working
Hello, mCHSNUg5Pz8cPap
It is going to be fixed soon.
Anew version of Chrome/Edge extension uploaded to corresponding stores and waiting for approval.
Once approved, the issue will gone automatically. As usual it takes about a day for the Chrome and few days for the Edge.
Regards.
It is going to be fixed soon.
Anew version of Chrome/Edge extension uploaded to corresponding stores and waiting for approval.
Once approved, the issue will gone automatically. As usual it takes about a day for the Chrome and few days for the Edge.
Regards.