Editor closing all documents witout saving

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IKT Team
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Posts: 1
Joined: Thu Aug 04, 2022 7:51 am

Editor closing all documents witout saving

Post by IKT Team »

Hi.
We have this issue with the currunt Version 9.3.361.0 at diffrent useres.
The User is working with the Editor with some documents and suddenly all documents are closed.
There is no Error-Message or another notification.
The editor is not crashing in this process and stays open.

And the Session is also not saved.

What can we do?
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Dimitar - Tracker Supp
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Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: Editor closing all documents witout saving

Post by Dimitar - Tracker Supp »

Hello IKT Team,

Welcome to our Forum.

This does sound like a app crash!

Please generate a full crash report by following these instructions and send it to us for investigation at: support@pdf-xchange.com


https://www.pdf-xchange.com/knowle ... estigation

Regards.
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