Forum notification delay

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan

Post Reply
chrisjj
User
Posts: 392
Joined: Mon Aug 02, 2021 3:47 pm

Forum notification delay

Post by chrisjj »

(I don't see a better forum section for this.)

I'm seeing this forum's notifications suffer long delivery delays due to five hours at origination e.g.:

Code: Select all

Received: from forum by forum-hostname.tracker-software.com with local (Exim 4.95)
	(envelope-from <forum@forum-hostname.tracker-software.com>)
	id 1oJ1BG-0004mJ-4B
	for tracker-software.com@chrisjj.com;
	Tue, 02 Aug 2022 23:20:06 +0000
To: =?US-ASCII?Q?chrisjj?= <tracker-software.com@chrisjj.com>
Subject: =?US-ASCII?Q?Reply=20in=20"How=20to=20export=20all=20comme?= =?US-ASCII?Q?nts=20showing=20in=20Search=3F"?=
X-PHP-Script: forum.tracker-software.com/app.php/cron/cron.task.core.queue for 103.108.253.133
X-PHP-Originating-Script: 1003:functions_messenger.php
From: <support@pdf-xchange.com>
Reply-To: <support@pdf-xchange.com>
MIME-Version: 1.0
Message-ID: <a456d24c7704d8f37ef18aae8babbe11@www.tracker-software.com>
Date: Tue, 02 Aug 2022 18:18:35 +0000
2)
User avatar
Sean - Tracker
Site Admin
Posts: 175
Joined: Wed Sep 14, 2016 5:42 pm
Location: British Columbia

Re: Forum notification delay

Post by Sean - Tracker »

Hi Chris,

Thanks for the input. We are not experiencing similar issues with our forum notifications, and neither are any other users. Does this happen for you every time, or was it an isolated incident?

Many thanks.
Sean Godley
Technical Writer
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
chrisjj
User
Posts: 392
Joined: Mon Aug 02, 2021 3:47 pm

Re: Forum notification delay

Post by chrisjj »

Multiple times. Don't you find my fails in your log?
User avatar
Sean - Tracker
Site Admin
Posts: 175
Joined: Wed Sep 14, 2016 5:42 pm
Location: British Columbia

Re: Forum notification delay

Post by Sean - Tracker »

Hi Chris,

I have mentioned this to our web developer and he has confirmed that there is an issue. He is going to reconfigure the route of these emails soon and you should not experience any delays after that.

Kind regards,
Sean Godley
Technical Writer
Tracker Software Products (Canada) LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623
chrisjj
User
Posts: 392
Joined: Mon Aug 02, 2021 3:47 pm

Re: Forum notification delay

Post by chrisjj »

Great. I'll let you know what I see.

PS In case it helps, the delay on the notification of your post there was 3 hours:

MessageId 7cf356f32a5910ce59f89d5e1eebdf1f@www.tracker-software.com
image(1).png
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Forum notification delay

Post by Dimitar - Tracker Supp »

:)
Post Reply