Digital Signature - Certificate in Storage not found

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CKPA
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Joined: Mon Jun 27, 2022 7:23 am

Digital Signature - Certificate in Storage not found

Post by CKPA »

I can't sign PDF files because I can't select an certificate. There pops up a message that no suitable certificate were found in windows certificate storage. Curiously I'm able to sign documents with Adobe PDF. I have definitely a valid certificate in storage but X-Change can't see these certificate.

Any ideas?
lev
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Joined: Fri Apr 11, 2014 1:18 am

Re: Digital Signature - Certificate in Storage not found

Post by lev »

As far as I know Adobe maintains its own certificate store. You may export your certificate from the Adobe store and import it into the Windows store.
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Tracker Supp-Stefan
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Re: Digital Signature - Certificate in Storage not found

Post by Tracker Supp-Stefan »

Hello lev,

Thanks for the suggestion. Indeed that could be the case!

However there could be some other things involved, so CKPA can you please provide more info about the signature - is it e.g. one that you created with Adobe, is it from a smart card device or something else? Also can you please check which build of the Editor is currently in use at your end, and if not V9.3 Build 361 - please update to this one and let us know if the issue persists.

Kind regards,
Stefan
CKPA
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Re: Digital Signature - Certificate in Storage not found

Post by CKPA »

Thank you. I've updated from V8 to V9. Now it works. I was not aware of the new version V9.
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Paul - Tracker Supp
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Digital Signature - Certificate in Storage not found

Post by Paul - Tracker Supp »

:)
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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