Hi together
I have a PDF that contains a CAD drawing. When I open the PDF in PDF-XChange, the complete content loads very slowly. First I see only a white window. After a few seconds I see the rough outline of the plan. Then gradually more and more elements are displayed. Until all elements are completely displayed, it takes several minutes.
When I open the PDF in Adobe Reader, all elements are displayed directly.
Does anyone know this problem?
PDF loads elements extremely slowly
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
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- Site Admin
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Re: PDF loads elements extremely slowly
Hello IBG_Ra,
First can you please go to Help -> About inside the Editor and let us know the build you have installed on your end.
Then if it is the current latest version - can you please send us a copy of the file (over e-mail if confidential) - so that we can take a look?
Kind regards,
Stefan
First can you please go to Help -> About inside the Editor and let us know the build you have installed on your end.
Then if it is the current latest version - can you please send us a copy of the file (over e-mail if confidential) - so that we can take a look?
Kind regards,
Stefan
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- User
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Re: PDF loads elements extremely slowly
Hi Stefan
In the meantime i was able to contact your support and Dimitar Djongov is working on the problem.
In the meantime i was able to contact your support and Dimitar Djongov is working on the problem.
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- Site Admin
- Posts: 17949
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
Re: PDF loads elements extremely slowly
Hello IBG_Ra,
Thanks for doing so! Let's continue the communication over e-mail if the file is sensitive!
Kind regards,
Stefan
Thanks for doing so! Let's continue the communication over e-mail if the file is sensitive!
Kind regards,
Stefan