Editor Rendering Error

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lester1027
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Posts: 67
Joined: Thu Nov 01, 2018 3:26 pm

Editor Rendering Error

Post by lester1027 »

Dear all,

Sometimes the editor cannot show the content correctly.

The correct content should be like this.
image(1).png
However, it shows this.
image.png
I need to reopen the software to obtain the normal content again.

Thank you.
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Tracker Supp-Stefan
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Re: Editor Rendering Error

Post by Tracker Supp-Stefan »

Hello lester1027,

Thanks for your report!
Can you first please check that you are using the current latest build of the Editor (Help -> About). If you have anything older than V9.3 Build 361 - please update and check if this still happens.

If the issue is there in the current build - does this happen with a particular file/type of files, or does it happen after e.g. some prolonged use of the Editor? Is this isolated to a specific machine or happening on more than one?

Kind regards,
Stefan
lester1027
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Posts: 67
Joined: Thu Nov 01, 2018 3:26 pm

Re: Editor Rendering Error

Post by lester1027 »

1. If the issue is there in the current build
9.3.360

2. does this happen with a particular file/type of files
any type of pdf files

3. does it happen after e.g. some prolonged use of the Editor?
Can be quite random

4. Is this isolated to a specific machine or happening on more than one?
Across different machines. Many times.

Thank you.
lester1027
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Posts: 67
Joined: Thu Nov 01, 2018 3:26 pm

Re: Editor Rendering Error

Post by lester1027 »

This is a problematic rendering.
image.png
This is a normal rendering.
image(1).png
lester1027
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Posts: 67
Joined: Thu Nov 01, 2018 3:26 pm

Re: Editor Rendering Error

Post by lester1027 »

As you may see, Latex is involved in many problematic parts.
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Paul - Tracker Supp
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Re: Editor Rendering Error

Post by Paul - Tracker Supp »

Thanks for the screen shots lester1027

Can we have the document itself to investigate?
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
lester1027
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Posts: 67
Joined: Thu Nov 01, 2018 3:26 pm

Re: Editor Rendering Error

Post by lester1027 »

This is the link of the book.

https://mml-book.github.io/book/mml-book.pdf

Thank you.
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TrackerSupp-Daniel
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Re: Editor Rendering Error

Post by TrackerSupp-Daniel »

Hello, lester1027

I have been testing with your file all day here, and cannot reproduce this issue at all. What your screenshots show looks to be an installation corruption issue, so my advice is to completely uninstall the software, and ensure that you reinstall by running the latest installer directly from our official website.
https://www.pdf-xchange.com/product/downloads

Do not use an installer provided by a third part website as those could have been tampered with, leading to unexpected errors.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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