Comparison results.

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KoLoLoLo
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Posts: 33
Joined: Fri May 15, 2020 9:40 am

Comparison results.

Post by KoLoLoLo »

A pdf comparison was made which is attached.
As you can see on the list it shows a lot of differences even though they are not differences, why is this happening?
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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

Re: Comparison results.

Post by TrackerSupp-Daniel »

Hello, KoLoLoLo

It appears that some of these items are being detected as "removed" and then "added" back in for some odd reason, that is why there are so many more of these than there should be. I will pass this along to our Dev team for their thoughts, hopefully we can improve this in the future.

Kind regards,
Daniel McIntyre - Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
KoLoLoLo
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Posts: 33
Joined: Fri May 15, 2020 9:40 am

Re: Comparison results.

Post by KoLoLoLo »

Daniel,

Thanks for your help.
I checked some pdfs from other clients, the results are similar to this one.
So the problem can be considered recurring.

We are waiting for a solution :D
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TrackerSupp-Daniel
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Re: Comparison results.

Post by TrackerSupp-Daniel »

Hello, KoLoLoLo

Yes, we have seen a few other reports along the same lines, The comparison tool is still in the very early stages, so its handling is not quite a refined as it will be once it is complete. Keep an eye out for the next release, hopefully this issue will at least be toned down, if not entirely fixed. Expect that this will take a few build releases to fully iron out.

[update: I was just contacted by the dev team about this topic, It seems to be caused by some errors in how table detection is handled within the comparison tool, and they are looking at solutions now, we still cannot promise a timeline, but they hope to have a solution present in the next release.]

Kind regards,
Daniel McIntyre - Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
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