Pasted areas gone black.

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adam77
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Posts: 1
Joined: Sat Apr 06, 2019 10:06 am

Pasted areas gone black.

Post by adam77 » Sat Apr 06, 2019 10:10 am

Hello everyone,

Every month I start with a blank PDF and paste 2 items from a web site on to it. For years this has been OK but last month's, although OK when done, now has only black rectangles for these areas. I can't get that information again as it changes daily.
I also copy and paste some small areas of text from the previous month's PDF and edit them - these are still OK. This is fortunate, as they're a summary of the main areas.
I can't post a copy here as it's financial information.

Any idea what might have caused this, please?

Thank you!

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Dimitar - Tracker Supp
Site Admin
Posts: 400
Joined: Mon Jan 15, 2018 9:01 am

Re: Pasted areas gone black.

Post by Dimitar - Tracker Supp » Mon Apr 08, 2019 12:27 pm

Hello adam77,

Could you please tell us which version and build of the PDF Editor are you using?
You can see that under the Main menu -> Help -> About.
Also, is it possible to send us an example file with which you have this issue?
In order to keep the confidentiality of the document, you can send it to support@tracker-software.com

Regards.

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