SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

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Aatu
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SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by Aatu »

Hi

We are running PDF-XChange Editor ver. 7.0.0324.0003, Internet Explorer 11 and SAP ERP on Windows 10 & 7.

Error opening document from file:
C:\Users\username\AppData\Local\Micosoft\Windows\INetCache\IE\6SJZMHLQ\Form[1].pdf.
SAP ERP IE Plugin displays "Error [PXVLib]: File is empty." when there is no PDF File to be shown.

Ie. Adobe Reader shows no such Error Message.

Is there any solution to get rid of this unnecessary Error Message?
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Dimitar - Tracker Supp
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Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by Dimitar - Tracker Supp »

Hello Aatu,


I believe that a complete re-installation may be necessary here.
I've numbered the steps below to make them easier to follow:


1) Uninstall all products of ours that you have installed. Restart the computer.
**Note: restarting the computer at all prompted points is a very large part of making this work, so please be sure to do them
**Note: Also be sure to disable any and all anti virus programs that you have running and make sure that you are logged in as the Administrator.


2) Open up File Explorer and navigate to C:\Program Files and delete the PDF-XChange and/or Tracker Software folder.

3) Now, go to the Windows search bar and type in " regedit ", then right click and hit "Run as Administrator" - the following will show up:
regedit1.png
4) Go to HKEY_CURRENT_USER\Software and delete the Tracker Software / PDF-XChange folder
regedit2.png
5) Go to HKEY_LOCAL_MACHINE\SOFTWARE and delete Tracker Software / PDF-XChange folder.
After you have deleted the registry entries, please restart your computer.
regedit3.png
6) Re-install all the products you have installed before with this link:

https://www.pdf-xchange.com/product/downloads


7) Now complete the install and restart Windows.


I hope this helps.

Regards.
Aatu
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Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by Aatu »

Hi

All steps 1 - 7 completed on one workstation. Build 325.1 in use. No Success. :(
A process to do those seven steps in an enviroment centrally maintainend and containing thousands of workstations would also not be preferred.

Enclose two pictures
- the error message
- after clearing the error message (a view of the pdf preview SAP ERP SIPS with no file to show)

Any other possible solution?
Attachments
PDFXchangeError_Cleared.JPG
PDFXchangeError.JPG
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Tracker Supp-Stefan
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Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by Tracker Supp-Stefan »

Hello Aatu,

We offered the reistall steps as we didn't know you have to sort this out for many machines!
I've now asked our devs to take a look and advise what else we could try to get this one resolved for you!

Regards,
Stefan
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Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by Tracker Supp-Stefan »

Hello again Aatu,

I've spoken with a colleague that wants to investigate this further, but will need to do so through a remote session. So is this something you can arrange, and if yes - what times and days are convenient to you?

Another colleague also suggested that I should ask if you get this error message for files that are really broken and you just want to disable the message itself, or the files are OK, but you still get the message occasionally for some/all of them?
You do mention that Adobe does not show such a message, but do they show the file(s)?

Regards,
Stefan
Aatu
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Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by Aatu »

Hi

No remote session at this stage, thank you. We can discuss this by email later on if needed.

First off all I like to mention that the Internet Explorer Plug In works just fine in version 7. Tested with SharePoint Archive, Outlook, OCR etc. Good improvments done! :)

And the Plug In works as it should also with SAP ERP Preview Engine displaying files correctly.
But as I wrote in my first posting: "SAP ERP IE Plugin displays "Error [PXVLib]: File is empty." when there is no PDF File to be shown. "

So our objective is, as you wrote: "...just want to disable the message itself"

Our end users find it very disturbing clicking away this Error Message tens of times during the day.
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Tracker Supp-Stefan
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Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by Tracker Supp-Stefan »

Hello Aatu,

Thanks for the clarification! Just heard from our devs that this message will be removed in the next build - there will be nothing you need to do settings wise, and just updating to the new build once released will suffice!

Regards,
Stefan
Aatu
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Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by Aatu »

Hi

Thanks, looking forward to install the next build! :)

I will update the status of this issue when tested...

Regards,
Aatu
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TrackerSupp-Daniel
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Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by TrackerSupp-Daniel »

Looking forward to the feedback!
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Aatu
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Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by Aatu »

Hi

The summer vacation is over - back to business. :D
Found out that your new release of ver.7 326.1 is available. Installed it on my Windows10 Laptop to test it with IE11 and our SAP ERP.
And as you promised the unwanted message DID NOT APPEAR anymore. :!:

Thank you wery much.

Next we'll make the installation package to be distributed by SCCM including OCR and the West European Language Pack.
I'll be back after wide-ranging tests...

Cheers,
Aatu
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Tracker Supp-Stefan
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Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by Tracker Supp-Stefan »

Thanks for the feedback Aatu,

Glad to hear that all is now good!

Cheers,
Stefan
CharlesTug
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SAP ERP IE Plugin displays "Error PXVLib File is empty "

Post by CharlesTug »

Hello bghouse. I had installed FitVids with Fluid WP and now I cannot access the WP Dashboard. I have renamed the plugin folder but I still have the problem. Any suggestions?
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Paul - Tracker Supp
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Re: SAP ERP IE Plugin displays "Error [PXVLib]: File is empty."

Post by Paul - Tracker Supp »

Hi Charles,

forgive me if I am being obtuse, but how does this relate to the topic at hand?
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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