Paste Issue

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jeffp
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Paste Issue

Post by jeffp » Wed Jan 17, 2018 11:46 pm

I have a customer reporting a strange paste issue. The customer has a chart in Word. Click on it and selects Copy. Then in the PDF Editor, clicks into the PDF page and selects Paste.

Nothing happens. The chart does not paste into the PDF Editor.

I can do this on all the computer here and it works fine.

Any thoughts on what this may be. Is it some kind of permissions issue?

Thanks.

--Jeff

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Sasha - Tracker Dev Team
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Re: Paste Issue

Post by Sasha - Tracker Dev Team » Thu Jan 18, 2018 7:48 am

Hello Jeff,

Has he tried copying and pasting text/images from Word? Or does this only happen with charts?

Cheers,
Alex
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jeffp
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Re: Paste Issue

Post by jeffp » Thu Jan 18, 2018 5:10 pm

Customer said he selected a range of text from Word, copied it, and it pasted just fine into a pdf file (as a graphic).

And here is a further follow up:

"I tried a couple of styles of text boxes and a WordArt box. Some copy OK, some don’t."
Last edited by jeffp on Thu Jan 18, 2018 6:15 pm, edited 1 time in total.

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Tracker Supp-Stefan
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Re: Paste Issue

Post by Tracker Supp-Stefan » Thu Jan 18, 2018 5:30 pm

Hi Jeff,

So the customer is unable to reproduce this at their end any more either?
Shall we consider this 'solved' then?

Cheers,
Stefan

jeffp
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Re: Paste Issue

Post by jeffp » Thu Jan 18, 2018 6:54 pm

No. Customer still has an issue pasting Charts from Word into the PDF.

Certain other objects paste OK, but not Charts. After the Paste, nothing appears.

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TrackerSupp-Daniel
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Re: Paste Issue

Post by TrackerSupp-Daniel » Thu Jan 18, 2018 7:01 pm

Moved the topic to Editor Forum to bring more attention to it. Ill also be looking into this shortly.
Daniel McIntyre
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Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
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TrackerSupp-Daniel
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Re: Paste Issue

Post by TrackerSupp-Daniel » Thu Jan 18, 2018 7:11 pm

Much like yourself, i am unable to reproduce this issue, Can you check if your client is on the latest update or the software? V7.0.323.2
if not could you ask them to update and try again?
Also what version of word is he/she using? Its possible that in an older version if would have copied in a different format than it does now.
I'm testing using word 2013 over here and it copies the charts as an image file; Conversely I believe that word 2007, maybe 2003, being the last version I remember seeing WordArt in, copied the data from the charts instead, which may cause a conflict of some sort while being pasted.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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