Watermarks being added to PDFs despite having license

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hsrstud
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Watermarks being added to PDFs despite having license

Post by hsrstud » Fri Dec 30, 2011 5:07 pm

Although I have a license installed for PDF-XChange Viewer, the program randomly added the unlicensed watermark to one of my documents. This occurred after I highlighted and saved the document, which should be a free feature anyway. This has happened to me on occasionally in the past, but I would really like to remove the watermark from this document, since I've been working on it for a while and don't have another copy that includes all of my prior edits. In other words, it would take me a lot of time to redo all the edits on the original unedited version. Is there a way that I can remove the watermark?

John - Tracker Supp
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Re: Watermarks being added to PDFs despite having license

Post by John - Tracker Supp » Fri Dec 30, 2011 5:27 pm

Hi,

Please supply your license and the file in question by email (only) and we will analyze and advise - please do NOT post license info here.

support@tracker-software.com

Please also make sure you do have the latest release for future use - you can do so using the option Help -> 'Check for Updates'

Thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Tracker Support
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hsrstud
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Posts: 57
Joined: Mon Aug 17, 2009 1:38 am

Re: Watermarks being added to PDFs despite having license

Post by hsrstud » Fri Dec 30, 2011 5:47 pm

Ok. I sent the document and my license code.

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Paul - Tracker Supp
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Re: Watermarks being added to PDFs despite having license

Post by Paul - Tracker Supp » Fri Dec 30, 2011 6:05 pm

Thanks for that hsrstud,

the serial key you sent has been used to get an upgrade discount on the PDF-XChange 4 Pro bundle and as such has been disabled.

The solution is, as I sent in an email to you, to uninstall all tracker software you may have installed to date and run the PDF-XChange 4 Pro installer with your new Pro serial key (also in that email) and you will have all that we do in PDF licensed and functional.

hth
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

hsrstud
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Posts: 57
Joined: Mon Aug 17, 2009 1:38 am

Re: Watermarks being added to PDFs despite having license

Post by hsrstud » Fri Dec 30, 2011 6:29 pm

Ok. Thanks for sending me this information. I forgot that I had previously upgraded and I didn't realize this license had been deactivated.

I would like to make a request that a future version of PDF-XChange have the ability to remove watermarks that were inserted prior to having a valid license installed, to avoid such unfortunate situations.

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Paul - Tracker Supp
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Re: Watermarks being added to PDFs despite having license

Post by Paul - Tracker Supp » Fri Dec 30, 2011 6:35 pm

Hi hsrstud,

the water marks are difficult to remove intentionally. If a licensed copy of the software could easily remove those water marks it opens iself up to license abuse. It is unlikely that this will change I'm afraid.

hth
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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