don't modify locate of other object. but locate modified.  SOLVED

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defcon8808
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don't modify locate of other object. but locate modified.

Post by defcon8808 »

hi.

i look very strange issue.

modified color of particular object in PDF document using we have been developed program from PDFXE SDK.

close after Save As.

compare original and modified.
-> some locate of object moved.(We did to modify only color of particular object. We don't to modify locate of the other object.)

So.. We did to test in PDFXE End-User Demo Version.

1. selected particular object delete.
2. Save As
3. compare original and modified.
4. locate of the other object modified like attach image file.

is this bug?

P.S : i don't send to sample file.
but.. original file created from convert PostScript to PDF.
Attachments
PDFXE_Some_Objects_Moved_To_Save_Atfer_Object_Modify.zip
(93.9 KiB) Downloaded 195 times
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Re: don't modify locate of other object. but locate modified

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

We need an exact way to reproduce this. We'll need a file sample (or a way to create the sample where this issue is reproducing) and preferably a working code sample.

Cheers,
Alex
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defcon8808
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Re: don't modify locate of other object. but locate modified

Post by defcon8808 »

ok. We modified available for send sample file. but issue occurred.

i will send to e-mail address "support@pdf-xchange.com".

you manager ask to reply our e-mail after check sample file.

Thanx.
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Re: don't modify locate of other object. but locate modified

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

We have the files but it's to difficult to see where the changes happen. Use the annotation tools to mark the exact place where to look and mail me the files to polaringu@tracker-software.com

Cheers,
Alex
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defcon8808
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Re: don't modify locate of other object. but locate modified

Post by defcon8808 »

Hello defcon8808,

We have the files but it's to difficult to see where the changes happen. Use the annotation tools to mark the exact place where to look and mail me the files to polaringu@tracker-software.com

Cheers,
Alex
check sample file "ELEC_UD_N_A0_original.pdf" and "ELEC_UD_N_A0_Mod.pdf". plz.(the others sample files not insert annotation.)

I insert callout annotation.(body text is "location check point").

it dose not matter any delete object.

same result.

stil.. if your are to difficult to find check point. add reply.
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Re: don't modify locate of other object. but locate modified

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

Now I managed to reproduce this. We will investigate this and will write back with the results.

Cheers,
Alex
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defcon8808
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Re: don't modify locate of other object. but locate modified

Post by defcon8808 »

Hello defcon8808,

Now I managed to reproduce this. We will investigate this and will write back with the results.

Cheers,
Alex
Hi. How soon fix it?

then not allocated ticket number..

We want to know schedule.
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Re: don't modify locate of other object. but locate modified

Post by Tracker Supp-Stefan »

Hello defcon8808,

The issue was passed to a developer and an internal work item created, but there was no ticket for this. I've just made it and linked the two:
#3517: Editor 317: Content items shift in large page size documents after saving.

We will try to get this resolved for build 318, but for now there is no fixed release date planned for it.

Regards,
Stefan
defcon8808
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

Hello.

i checked version history of 7.0.327.1 release.(below issue)

- Fixed a rare issue with moving some objects when modified page content is saved. (T# 3517)

i tested it. but not fixed. :(

check it. plz...
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

Forwarded this to our testers to recreate the issue.

Cheers,
Alex
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defcon8808
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

Hello. Sasha.

i send to you e-mail.
(polaringu@tracker-software.com)

check mail plz.
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

I've received those - we will take a look.

Cheers,
Alex
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

Hello, Sasha.

Could you please let me know the proceedings about it?

Your prompt reply would be highly appreciated.
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

From what I see, we have recreated the issue and forwarded it to the appropriate developer.

Cheers,
Alex
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defcon8808
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

Hello Sasha.

We hope to so hurry fix it.

Can it be fixed before April?

To our is very important problem.. plz..

We are received protest to our clients.. :( :(
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

Have you tried the latest release? From what I remember, something like that was fixed.

Cheers,
Alex
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

yes. we tried to latest version(7.0.328.2).

It is not fixed.. re-check plz...
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

From what I see some of it was fixed, but it reoccurred with new files. I will ask that developer again about the fix.

Cheers,
Alex
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defcon8808
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

i were continually tested only one sample file(perfectly same file)..

Are you testing it properly? :evil: :evil:

Please check it accurately.. plz..!!

I will re-send to you attach sample file and issue occuring video file.

I've waited a few years, but I can not wait anymore.. I hope to process fast.

plz
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

hello??

checking it?? response plz.
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

I've wrote to the developer, who investigates this issue - waiting for the response.

Cheers,
Alex
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defcon8808
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

How is it going? I'm frustrated. :cry:

why not fix it? can't fix it?

i want to really really resolve it. plz. help me.
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

The problem is in the inner PDF structure data's float values - this shift is caused by some floating data points that can sum up to a value that can cause such a shift when there are many content items in the document.
The developer who looked into this said that he will see what can be done.

Cheers,
Alex
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

Hi, supporters

We have been check every time released new version. It's not solved though.

sasha said "The problem is in the inner PDF structure data's float values". why not solve until now?

check plz.
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

Sadly, this problem still has not been resolved yet - it will be tended by the priority rating in the future.

Cheers,
Alex
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

Sasha - Tracker Dev Team wrote: Fri Aug 21, 2020 8:47 pm Hello defcon8808,

Sadly, this problem still has not been resolved yet - it will be tended by the priority rating in the future.

Cheers,
Alex
How much longer do we have to wait? We have been waiting for four years.

We purchased this company program. What the hell this support service? waiting for four year! four year!

How do we this problem for solve? just waiting. waiting. waiting. omg passing time four year! :evil: :evil:
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

Just double checked this with our devs, - this issue was addressed an this was majorly improved in one of the latest builds. Thus plenty of the problems should be gone by now. Check if you are using the latest build.

Cheers,
Alex
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defcon8808
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

Sasha - Tracker Dev Team wrote: Thu Aug 27, 2020 7:08 am Hello defcon8808,

Just double checked this with our devs, - this issue was addressed an this was majorly improved in one of the latest builds. Thus plenty of the problems should be gone by now. Check if you are using the latest build.

Cheers,
Alex
Check if you are using the latest build.
=> yes. we checked latest build(12 Aug 8.0.341.0). not fix!!!!

I will send you soon video file. I will show you replay issue at the latest build. correctly check plz!!!
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

As I said before - the issue was addressed and the behavior should have been improved in the majority of use cases. There can be some problems left but the majority of them should be gone by now.

Cheers,
Alex
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defcon8808
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

Sasha - Tracker Dev Team wrote: Thu Aug 27, 2020 1:03 pm Hello defcon8808,

As I said before - the issue was addressed and the behavior should have been improved in the majority of use cases. There can be some problems left but the majority of them should be gone by now.

Cheers,
Alex
- Sharing replay issue video file(Expire Date ~ 2020/09/30)
https://npssystem-my.sharepoint.com/:v: ... T8QeWEiuuw

again said, again said... I feeling so tired. because I have been saying continually about it. It's not fix!!!

you know reason occurring problem. so, why have been not fixing until now? :evil: :evil:

We can (again) send to you sample pdf file. check email address plz "support@pdf-xchange.com".
defcon8808
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

i was send sample files to e-mail.

did you check it?

why not response? again infinity waiting?

i wonder how processing about it.
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Re: don't modify locate of other object. but locate modified.

Post by TrackerSupp-Daniel »

Hi, defcon8808

I do apologize for the delays and radio silence thus far, unfortunately due to the ongoing work developing certain key functions required for V9, we have not been able to put much emphasis on handling this for the upcoming release. The Dev team have just assured me that this item will be one of our highest priority items after V9 is released.

I know this is not quite the answer you were hoping for, but know that we will be working to solve this soon.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
defcon8808
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

TrackerSupp-Daniel wrote: Thu Sep 24, 2020 6:16 pm Hi, defcon8808

I do apologize for the delays and radio silence thus far, unfortunately due to the ongoing work developing certain key functions required for V9, we have not been able to put much emphasis on handling this for the upcoming release. The Dev team have just assured me that this item will be one of our highest priority items after V9 is released.

I know this is not quite the answer you were hoping for, but know that we will be working to solve this soon.

Kind regards,
Hi, Daniel

i understood to situations of dev-team. but

I have been know that did't anymore supported SDK from V9.

We have been waiting that wish fix it for 4 years. then, How should we do at V8 SDK?

If you say base on your opinion, We will can't fix it forever. so,

If you can't suggestion the other opinion, We will be so much disappoint and angry.

Please, talk to me can do fix it at V8 SDK.
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

The fix will be implemented in both of the versions after the initial release of V9.

Cheers,
Alex
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defcon8808
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

Sasha - Tracker Dev Team wrote: Mon Oct 05, 2020 2:15 pm Hello defcon8808,

The fix will be implemented in both of the versions after the initial release of V9.

Cheers,
Alex
Hi, Sasha.

I will be believe one more time. I wannabe get "Ticket Number" though.
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Re: don't modify locate of other object. but locate modified.

Post by Tracker Supp-Stefan »

Hello defcon8808,

The ticket has now been created:
#5344: Correct content saving procedure
And we will work on the fix shortly!

Kind regards,
Stefan
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

i wondering how you are processing this issue.

tell me. plz
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

Just spoke with the responsible developer. As the release is out and few of the first critical fix releases are also been launched, we can start working on this task - that's what he said.

Cheers,
Alex
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Re: don't modify locate of other object. but locate modified.  SOLVED

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

We've made a fix for this one. Providing you with dlls for testing:
3517.zip
(43.29 MiB) Downloaded 109 times
Cheers,
Alex
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Re: don't modify locate of other object. but locate modified.

Post by defcon8808 »

finally!! :D :D :D

Thank you so much!!! it was perfectly run.

and then, is it stable version? can i use it? or do i waiting until out stable version?
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Re: don't modify locate of other object. but locate modified.

Post by Sasha - Tracker Dev Team »

Hello defcon8808,

The version itself should be stable - as only this fix was made from the previous version.
But, we won't support this version as it's not a production version - the official release should be in a couple of weeks - then you can use that dll instead.

Cheers,
Alex
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