I used the updater to update vom 5.5.313 to 5.5.313.1, two problems:
a) the counter of the download always counts "1" instead of correct number (see attachment)
b) the existing licence was accepted by Viewer, Editor and tools, but not by "Driver"
Tracker updater: 2 problems
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
-
Peter2
- User
- Posts: 948
- Joined: Mon Sep 13, 2010 10:09 am
- Location: Switzerland
Tracker updater: 2 problems
You do not have the required permissions to view the files attached to this post.
PDF-X-Change Pro German
-
Will - Tracker Supp
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
Re: Tracker updater: 2 problems
Hi Peter,
It's always best to email sales@pdf-xchange.com or support@pdf-xchange.com directly, with your license key, when experiencing licensing issues. Please email either of the two, with your license key and sample PDF produced by the printer.
Regarding the updater issue, I'll be sure to pass this along.
Thanks,
It's always best to email sales@pdf-xchange.com or support@pdf-xchange.com directly, with your license key, when experiencing licensing issues. Please email either of the two, with your license key and sample PDF produced by the printer.
Regarding the updater issue, I'll be sure to pass this along.
Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com