PDF-XChange 2012 Citrix issue

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ernie_triage
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PDF-XChange 2012 Citrix issue

Post by ernie_triage » Tue Mar 17, 2015 2:17 am

Hi - I have the issue described here:
http://tracker-software.com/knowledgeba ... pplication

Is the registry fix described the same for both 32- and 64-bit versions of Windows, or do I need to put the registry entry within HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node on 64-bit Windows?

Thanks!
Ernie

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Tracker Supp-Stefan
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Re: PDF-XChange 2012 Citrix issue

Post by Tracker Supp-Stefan » Tue Mar 17, 2015 12:26 pm

Hi Ernie,

Just adding it once as per the KB article should be enough.

Regards,
Stefan

CaptainJohn_W
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Re: PDF-XChange 2012 Citrix issue

Post by CaptainJohn_W » Mon Mar 04, 2019 10:54 pm

I followed the registry solution and I am still unable to print to PDF using the printer driver.
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citrix.JPG

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Paul - Tracker Supp
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Re: PDF-XChange 2012 Citrix issue

Post by Paul - Tracker Supp » Tue Mar 05, 2019 2:54 pm

Hi Captain John,

we are looking into it now. You have mentioned that you are using Citrix 2012 - the Citrix KB mentions that the "Advanced Universal Print Driver (UPD) " is for "Presentation Server Client 10.x and later".

If you will excuse my ignorance of Citrix naming conventions, how does that match up to your version? What version number of Citix is that?

Also, are you using V5 or V7? (current) of our software?
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Re: PDF-XChange 2012 Citrix issue

Post by Paul - Tracker Supp » Tue Mar 05, 2019 9:40 pm

Hi again Captain John,

the values in that Reg key were specific to V5 of the printer. Rather than use that reg key, which it turns out, will remove any existing entries, instead what you should do is pull the Driver name from the printer you want listed here: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
image.png
Copy it:
image.png
image.png (4.75 KiB) Viewed 1458 times
And add it to
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\ReprocessEMFDriverList by double clicking ReprocessEMFDriverList in RegEdit and pasting the desired Printer name into the box, in this case PDF-XChange Standard Driver:
image.png
Let me know how that goes and we'll update that KB.
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CaptainJohn_W
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Re: PDF-XChange 2012 Citrix issue

Post by CaptainJohn_W » Thu Apr 04, 2019 7:27 pm

Yes, this worked for me and I can now print to the PDF printer driver.

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Re: PDF-XChange 2012 Citrix issue

Post by Dimitar - Tracker Supp » Fri Apr 05, 2019 12:36 pm

:-)

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