Need to Disable the Updater on Users Machines - NON admins.

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eganco
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Need to Disable the Updater on Users Machines - NON admins.

Post by eganco » Thu Nov 13, 2014 7:50 pm

Hi,

We don't give our users Admin rights.

We are using VMware View and a product called Unidesk to push out our apps and OS layers.

Thus - we do one master install of the App - then propagate it out to our users. During the recording of the install I make sure to Uncheck the option to Update.

When I give the App / Layer to users it reverts back to checking for updates Weekly. (or perhaps whatever the user had it on last )

Locking down the workstation then having an app pester the user about updating is generally not good. :p

Is there a command line I can put on PDFXedit.exe to stop it from auto updating ?

Is there a service I can kill to stop the updates ?

Perhaps a GPO to change a registry key ? Remove a reg key to stop automatic updates.

In essence i need to change all my users' PDFxchange apps so they never attempt to auto update. Any ideas how to do that ?

thanks much.

eganco
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Re: Need to Disable the Updater on Users Machines - NON admi

Post by eganco » Thu Nov 13, 2014 8:26 pm

Will from Email support gave me a reg key to push out to users - will see if that works - Thanks Will !

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Will - Tracker Supp
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Re: Need to Disable the Updater on Users Machines - NON admi

Post by Will - Tracker Supp » Thu Nov 13, 2014 10:30 pm

Hi eganco,

We've just received the latest email and are looking into this now.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

lknowlton
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Re: Need to Disable the Updater on Users Machines - NON admi

Post by lknowlton » Fri Nov 21, 2014 4:08 pm

Any update on this? Did the reg key work?
Thank you!

Larry

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Re: Need to Disable the Updater on Users Machines - NON admi

Post by Will - Tracker Supp » Mon Nov 24, 2014 6:46 pm

Hi Larry,

Looking over my email correspondence with eganco, I believe that it did. I've attached a ZIP file that contains the Reg. Key and a plain text version.
never_check_for_update.zip
(600 Bytes) Downloaded 234 times
HTH!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

heidl
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Re: Need to Disable the Updater on Users Machines - NON admi

Post by heidl » Fri Feb 27, 2015 10:59 am

When will we be able to completely uninstall the Tracker Updater?

We have a company network of almost 40.000 clients and we don't want the users to install anything by themselves. If there's an update, we'd like to test it first and distribute it afterwards. Setting the update check cycle to "never" isn't satisfying, because anyone can change it back to daily or whatever.

I've been in contact with support last fall and I've been told, that this would be considered for one the next updates.

Any updates on this?

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Re: Need to Disable the Updater on Users Machines - NON admi

Post by Will - Tracker Supp » Fri Feb 27, 2015 11:08 am

Hi heidl,

Thanks for the post and welcome to the forums!

I would suggest pushing a script to delete the Update folder from the Program Files directory.

i.e. RD /S /Q "C:\Program Files\Tracker Software\Update"

HTH!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

heidl
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Re: Need to Disable the Updater on Users Machines - NON admi

Post by heidl » Mon Mar 02, 2015 7:57 am

So you suggest to deliberately break the installation, so that PDFX will be unable to load the TrackerUpdate.exe?

Wow, even though the result may be satisfying, this is a rather quick and dirty solution! One that by the way leads to an error message, if the user attempts to start the Updater within PDFX.

Do you also have answers to my initial questions?

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Re: Need to Disable the Updater on Users Machines - NON admi

Post by Will - Tracker Supp » Mon Mar 02, 2015 5:43 pm

Hi Heidl,

I'm afraid that currently, this is one of few options. You could also try pushing a script to rename the extension on the executable.

We are planning to implement a method that will simply disable the update and either remove the option from the menu completely, or just grey out the update option. We hope to have this available for the next release.

HTH!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

tuckerv77
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Re: Need to Disable the Updater on Users Machines - NON admi

Post by tuckerv77 » Wed Sep 02, 2015 12:19 pm

Have there been any changes to this? Is the ability to disable AutoUpdate now available? Can it be done through the registry?

Thanks,

Tucker

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Re: Need to Disable the Updater on Users Machines - NON admi

Post by Tracker Supp-Stefan » Wed Sep 02, 2015 12:35 pm

Hello tuckerv77,

A complete disable of the updater through registry only is not yet possible, but take a look at the early posts from Will in this topic - there is a registry key that can be set to turn the automatic check for updates off, and if users manually try to run it - they will not have the privileges.

Regards,
Stefan

tuckerv77
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Re: Need to Disable the Updater on Users Machines - NON admi

Post by tuckerv77 » Wed Sep 02, 2015 1:01 pm

Hey Stefan,

Thanks for the update. Is this something that is being looked at for future versions?

Be Well,

Tucker

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Re: Need to Disable the Updater on Users Machines - NON admi

Post by Tracker Supp-Stefan » Wed Sep 02, 2015 1:19 pm

Hello Tucker,

As Will mentioned above - we have plans to improve this, but there are other things in the ToDo list as well, so I can't yet give you any specific dates when further improvements to the updater tool (and control over it) will be added.

Regards,
Stefan

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