PDF file doesn't display some parts.

[johnr@etakeoff.com]

I have a file where some parts that display fine in your viewer and Adobe Reader are blank when displayed in our application using the simple DLL. I have downloaded the latest versions.

The file is available here:
http://etakeoff.com/downloads/DoesntDisplayViaSDK.pdf

The missing part is in the upper-right quarter of the first page. The look of the logo in the upper-right corner is also different from your viewer and Adobe. I'm using these rendering parameters:
dp.Flags |= pxvrpf_NoTransparentBkgnd;
dp.RenderTarget = pxvrm_Viewing;

[Vasyl-Tracker Dev Team]

Hi, John.

The missing part is in the upper-right quarter of the first page.

It is reproduced. We will try to fix it in next build.
Also we will try try to reproduce problem with our simple view SDK.
Thanks for report.

Best
regards.

[johnr@etakeoff.com]

Has this been fixed yet?

[Vasyl-Tracker Dev Team]

Hi, John.

We are not sure that we reproduced the same rendering issue that you have..
Can you provide to us the simple screenshot of issue? Thanks.

Best
Regards.

[johnr@etakeoff.com]

Three files are attached:
- The PDF file
- An Adobe screen shot
- An SDK screen shot

[Will - Tracker Supp]

Hi John,

It looks like the attachments may have been stripped. Could you please re-uploading, making sure to wrap them in a ZIP folder, or RAR/7Zip archive?

Cheers,

[johnr@etakeoff.com]

Here are the zipped files.

[Will - Tracker Supp]

Hi John,

I'm still not seeing the files here. How large are they? It's possible that you've exceeded the forum's limit. Could you try emailing the zipped file to support@pdf-xchange.com, with a link back to this topic?

Cheers,

[johnr@etakeoff.com]

It's 17MB so it probably won't work via email either.

You can find it here: http://etakeoff.com/downloads/DisplayProblem.zip

[John - Tracker Supp]

Hi John,

Using the latest release I cannot reproduce the issue at all here - please update to the latest release and use on of the example applications provided and advise if you can still reproduce.

thanks

[johnr@etakeoff.com]

I downloaded the latest just now. The problem still exists in the SDK.

Look at page 5. The upper right plan is not displayed
(above ELECTRICAL ENLARGED PLAN - TYPICAL SUITE)

Also on Page 1, the upper-left logo looks different than in the Adobe Viewer

[johnr@etakeoff.com]

Well, now I'm baffled.

I compiled and ran your example pxcview36_sample_app and it displays correctly.

I checked the parameters I pass to PXCV_DrawPageToDC and they're the same (except for the rectangles)

I checked the call to PXCV_Init() and even plugged my licensing stuff in but still it's fine in your app and wrong in mine.

I'm using MFC but I can't see how that would make a difference.

Any ideas?

Most of the drawing is correct but some parts are missing.

[johnr@etakeoff.com]

OK, I'm an idiot. I relinked but forgot to change out the DLLs so I was still running with the old pxcview.dll. Sorry to waste your time.

[Tracker Supp-Stefan]

Glad you finally found the "villain" and fixed it John!

We will consider this closed!

Cheers,
Stefan