Serial key not applying system-wide

[mihlfeld & associates, inc.]

We have PDF-XChange Editor (and the 2012 Lite printer) installed on a terminal server. Previously with PDF-XChange Viewer and it's serial it was applied to all users on the server. Now when I put in our current serial for Editor (which I just renewed), it just applies to my user account and nobody else on the server. It is doing this for both the Editor and the Lite driver. What do I need to do to make sure the serial key applies to all users?

[Seeker45]

Did you see the solution in this post? Sounds similar to your problem:

https://forum.pdf-xchange.com/ ... 044#p84044

Cheers
Ralf

[Tracker Supp-Stefan]

Thanks for the help Ralf,

mihlfeld & associates, inc. please let us know if Ralf's link helps you solve your problem?

Regards,
Steafn

[mihlfeld & associates, inc.]

I must be missing something regarding where this xcvault file is coming from. I also can't state 100% for sure if I used the /install or /execute switches before and after (I usually do, but I can't vouch 100% for this). I'm digging around trying to make heads and tails of what is posted in that thread.

[Tracker Supp-Stefan]

Hello mihlfeld & associates, inc.,

We can provide you your .xcvault file via e-mail. Please write to support@pdf-xchange.com with your order number.
Then if you've already installed - you can apply the license info silently by calling

Code: Select all

"C:\program files\tracker software\vault\xcvault.exe" /s "full_path_to_xcvault_file"

for each user.

Regards,
Stefan

[mihlfeld & associates, inc.]

Actually, it looks like me just doing a repair after doing a "change user /install" seemed to fix it and apply to all users on the terminal server.

[Paul - Tracker Supp]

Good to hear!