XChange Pro Key problem

This Forum is for the use of End Users requiring help and assistance for Tracker Software's OFFice2PDF and MS Office Addin Applications - supplied with PDF-XChange.

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Mr. Nice Guy
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XChange Pro Key problem

Post by Mr. Nice Guy » Sun May 06, 2012 4:13 pm

Image

Tried to make a pdf in word, viewer opens and I get this watermarks.
At how many places I have to put in the key??? And where?

Chris - Tracker Supp
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Re: XChange Pro Key problem

Post by Chris - Tracker Supp » Sun May 06, 2012 4:40 pm

Hi Mr. Nice Guy,

Please send us an email at support@tracker-software.com and include your order number, and we will send you specific instructions for reinstalling as the PRO bundle licenses about 4 component products and it's faster and easier to complete then going through each component.

Thanks,
Chris
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.


Chris Attrell
Tracker Sales & Support North America
http://www.tracker-software.com

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Re: XChange Pro Key problem

Post by Mr. Nice Guy » Mon May 07, 2012 12:54 pm

Hi Chris,

found it

Code: Select all

Once installed open your Windows 'Control Panel' and select the 'Printers & Faxes' Icon – then  highlight and right click with your mouse the PDF-XChange Icon - select 'Printer Preferences' and select the 'About' Window. 
By the way - no upgrade price from 4 to 5 (single user, xChange Pro)?

Regards

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Paul - Tracker Supp
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Re: XChange Pro Key problem

Post by Paul - Tracker Supp » Mon May 07, 2012 4:16 pm

HI Mr. Nice Guy

if you have valid maintenanmce ion your V4 product then the upgrade to V5 id free. If not there si still, for the time being a very generaous discount. Log into your account to see what is offered. Currently you should see something like this:

For a Pro Bundle whose maintenance has expired:
PDF-XChange PRO Version: 4.0181
License Name: Single User License
PXP40-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Purchased On: 4 Jun 2010 Order #
Maintenance Plan Expires: 4 Jun 2011
Upgrade to v.5.0.258 $22.20

For as pro bundle with valid maintenance:
PDF-XChange PRO Version: 4.0201
License Name: Single User License
PXP40-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Purchased On: 17 May 2011 Order #
Maintenance Plan Expires: 17 May 2012
You have active maintenance plan for this license.
Upgrad to v.5.0.258 $0.00

hth
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Paul O'Rorke
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Re: XChange Pro Key problem

Post by Mr. Nice Guy » Mon May 07, 2012 5:29 pm

Hi Paul,

I don't have an account.
Bought the Pro in 2009 I think. Lost the E-Mail but saved the key.

And now, I have to pay every year? The maintenance model is new, am I right?

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Re: XChange Pro Key problem

Post by Paul - Tracker Supp » Mon May 07, 2012 5:53 pm

Hi again Mr. Nice Guy,

yes the maintenance model is new. A purchase in 20089 would right now still carry a discount. To see exactly how much discount you can simply register your serial here: http://www.tracker-software.com/account/register

Doing that also creates an account and you can check what upgrade discount you qualify for that way.

hth
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
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Mr. Nice Guy
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Re: XChange Pro Key problem

Post by Mr. Nice Guy » Mon May 07, 2012 6:12 pm

OK, thanks Paul.
What about a lifetime lic.? Any plans for that?


----
OT
Tried to change my E-Mail adress in my profile - no chance ...
Would someone from Tracker be so kind ti change it for me?

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Paul - Tracker Supp
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Re: XChange Pro Key problem

Post by Paul - Tracker Supp » Mon May 07, 2012 6:59 pm

Correct, no pleans for a lifetime license.

Using maintenance you can effectively have perprtual upgrades for what works out to about 12.5% per annum. Maintenance can up renewed prior to it's expiry so the most cost effective way to keep up to date is keeping your maintenance current.

hth
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

Mr. Nice Guy
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Re: XChange Pro Key problem

Post by Mr. Nice Guy » Thu Oct 11, 2012 2:56 pm

Hi,

bought an upgrade. Do I have to uninstall 4 first or can I overwrite it with version 5?

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Tracker Supp-Stefan
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Re: XChange Pro Key problem

Post by Tracker Supp-Stefan » Thu Oct 11, 2012 3:06 pm

Hi Mr. Nice Guy,

Please uninstall V4 first and reboot the PC before downloading and installing V5.

Best,
Stefan

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Re: XChange Pro Key problem

Post by Mr. Nice Guy » Thu Oct 11, 2012 4:22 pm

Ok, thanks.

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Re: XChange Pro Key problem

Post by Tracker Supp-Stefan » Thu Oct 11, 2012 4:36 pm

:)

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