Hi.
I am trialling PDF XChange 4, and have installed the Office Addin, but when I launch Word 2010, there is no new tab for your addin, and I dont get any errors about it failing to load. I selected the addin for MS Office 2000 and later during the installation.
Any help appreciated.
Steve.
Office Addin Toolbar not loading
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Re: Office Addin Toolbar not loading
Hello Steve,
Did you have any MS Office Product running during the installation of our Viewer (Outlook counts as well) - if you had, then please try to reinstall with all Office applications stopped, and then please check under File -> Potions -> Add-ins whether our's hasn't been disabled by Word.
Best,
Stefan
Did you have any MS Office Product running during the installation of our Viewer (Outlook counts as well) - if you had, then please try to reinstall with all Office applications stopped, and then please check under File -> Potions -> Add-ins whether our's hasn't been disabled by Word.
Best,
Stefan
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Re: Office Addin Toolbar not loading
Hi Stefan,
I have done as you suggested, and installed ensuring that no office applications were running. I also tried running the installer 'as Admin', but in both cases, the toolbar isn't appearing.
If I look in the File..Options..Addins, the addin isn't listed at all.
I have done as you suggested, and installed ensuring that no office applications were running. I also tried running the installer 'as Admin', but in both cases, the toolbar isn't appearing.
If I look in the File..Options..Addins, the addin isn't listed at all.
- Tracker Supp-Stefan
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Re: Office Addin Toolbar not loading
Hello kingkobra74,
Are you using a 32 or 64 bit version of Office?
Best,
Stefan
Are you using a 32 or 64 bit version of Office?
Best,
Stefan
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Re: Office Addin Toolbar not loading
It is a 64bit installation of Office. Word is at version 14.0.6112.5000
- Tracker Supp-Stefan
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Re: Office Addin Toolbar not loading
Thanks kingkobra74,
Do you remember which installed you used? Was it the .exe or the .msi package?
Best,
Stefan
Do you remember which installed you used? Was it the .exe or the .msi package?
Best,
Stefan
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Re: Office Addin Toolbar not loading
I didnt install it myself, but I have asked, and it was installed using the exe setup.
- Tracker Supp-Stefan
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Re: Office Addin Toolbar not loading
Hello kingkobra74,
We did check the installation files - and it turns out that the PDF XChange Standard installer doesn't contain the 64 bit version of the Office add-in. This is an error on our side that we will correct, but in the mean time please ask your system administrator to use the installer for our Pro package:
https://www.pdf-xchange.com/downloads/PDFX4.zip
Which contains the needed files.
Best,
Stefan
We did check the installation files - and it turns out that the PDF XChange Standard installer doesn't contain the 64 bit version of the Office add-in. This is an error on our side that we will correct, but in the mean time please ask your system administrator to use the installer for our Pro package:
https://www.pdf-xchange.com/downloads/PDFX4.zip
Which contains the needed files.
Best,
Stefan