PDF-XChange 4.0 is crashing my pc

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sandray
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Posts: 1
Joined: Tue Mar 22, 2011 8:06 am

PDF-XChange 4.0 is crashing my pc

Post by sandray » Tue Mar 22, 2011 8:16 am

Hi,

PDF-XChange 4.0 build 162
I have a registration code and product id
Single user license

I use the software to create a PDF file of my landscape designs (Landworks AutoCad), I then take the PDF file to the print shop to print out in A3 or A2 size.

I was successfully using the software for ages on my old PC (windows XP) which suddenly died last week. I re-installed the software on my new PC this week.

Since re-installing software on new PC (windows 7), every time I try to create a PDF file of my landscape design my PC crashes and I receive a blue screen then the PC reboots itself. Then PC gives me a message on the screen - see message below.

Did I not re-install the software correctly?

Can you help me fix this problem please?

Thankyou


Windows has recovered from an unexpected shutdown
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081

Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C5E00070
BCP2: 0000000000000000
BCP3: FFFFF9600029FC94
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032211-30872-01.dmp
C:\Users\Sandra\AppData\Local\Temp\WER-38532-0.sysdata.xml

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Tracker Supp-Stefan
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Re: PDF-XChange 4.0 is crashing my pc

Post by Tracker Supp-Stefan » Tue Mar 22, 2011 9:54 am

Hello Sandra,

I believe we resolved your problem over e-mails. The issue was that build 162 you had was not optimized for win7.
Now, as you just confirmed, with the latest one (193) everything is up and running.

Best,
Stefan

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