Images have white horizontal line

The PDF-XChange Viewer for End Users
+++ FREE +++

Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan

Post Reply
qwerty999
User
Posts: 4
Joined: Sat Sep 27, 2008 2:56 pm

Images have white horizontal line

Post by qwerty999 »

I have a problem with PDFExchange 20392 built. A number of white horizontal lines are shown particularly in graphics. I checked with Adobe reader and no lines are shown.
Can you please help to eliminate these white lines on an otherwise excellent product?
User avatar
Bhikkhu Pesala
User
Posts: 1776
Joined: Tue May 29, 2007 9:29 am
Location: East London
Contact:

Re: Images have white horizontal line

Post by Bhikkhu Pesala »

Nothing at all anyone can do unless you provide a file that shows this problem. You can send it via "Report a problem" from the help menu, or Zip it up and attach it to your post.
Windows 10 Home 64-bit • AMD Ryzen 5 3400G, 8 Gb
Review: http://www.softerviews.org/PDF-XChange.html
qwerty999
User
Posts: 4
Joined: Sat Sep 27, 2008 2:56 pm

Re: Images have white horizontal line

Post by qwerty999 »

Please see attached zip file
Attachments
Sample fault.zip
(107.28 KiB) Downloaded 111 times
User avatar
Bhikkhu Pesala
User
Posts: 1776
Joined: Tue May 29, 2007 9:29 am
Location: East London
Contact:

Re: Images have white horizontal line

Post by Bhikkhu Pesala »

I have an older version (1.65) of PDF Factory (version 3.37 was used to produce your sample document), so I was able to produce my own test PDF from the same photo. There were no white lines in my test PDF as there are in yours.

Perhaps it may also depend on which application the PDF is produced from, as well as which version of PDF Factory is used. I tried from PagePlus and from IrfanView, and both PDF Factory PDFs were OK.

Hopefully, Tracker will be able to fix this problem now that they have a sample document.
Windows 10 Home 64-bit • AMD Ryzen 5 3400G, 8 Gb
Review: http://www.softerviews.org/PDF-XChange.html
qwerty999
User
Posts: 4
Joined: Sat Sep 27, 2008 2:56 pm

Re: Images have white horizontal line

Post by qwerty999 »

Thank you Bhikkhu for verifying. I knew there has to be an issue with with PDFExchange. When I use Adobe viewer there is no white horizontal lines.

I hope the very nice people of Tracker are able to fix this problem for us.

S if anyone at Tracker reading this can you help?
Tom - Tracker

Re: Images have white horizontal line

Post by Tom - Tracker »

We have dowloaded the file and will be looking into this for you. :D
qwerty999
User
Posts: 4
Joined: Sat Sep 27, 2008 2:56 pm

Re: Images have white horizontal line

Post by qwerty999 »

Many thanks Tom for your prompt attention
quant
User
Posts: 151
Joined: Fri Jan 18, 2008 2:48 pm

Re: Images have white horizontal line

Post by quant »

just to join qwerty999, I also have few files with those horizontal lines that don't appear in Adobe ...
Attachments
lines.zip
(14.1 KiB) Downloaded 95 times
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Images have white horizontal line

Post by Ivan - Tracker Software »

We will fix this bug into one of the next build.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
mantao
User
Posts: 29
Joined: Mon Nov 05, 2007 9:47 am

Re: Images have white horizontal line

Post by mantao »

Wondering if this issue has been resolved, as I'm encountering a similar problem when using PDF-XChange Viewer Version 2.0 Build 40.5

Turning off any or all of the "smoothing" options under rendering has not beneficial impact.

Attached herewith is a sample file that exhibits the problem. The file displays fine when viewed in Adobe Acrobat / Reader.

Thanks.

Mark
Attachments
Sample.zip
White Horizontal Lines
(189.59 KiB) Downloaded 111 times
mantao
User
Posts: 29
Joined: Mon Nov 05, 2007 9:47 am

Re: Images have white horizontal line

Post by mantao »

Would appreciate if someone from Tracker Software can acknowledge if this issue persists, or if the same has been resolved and is a specific installation problem.

Mark
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Images have white horizontal line

Post by Ivan - Tracker Software »

This issue will be fixed into build 41 of the viewer.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
mantao
User
Posts: 29
Joined: Mon Nov 05, 2007 9:47 am

Re: Images have white horizontal line

Post by mantao »

Hi Ivan,

Have just downloaded and installed PDF-XChange Viewer Version 2.0 Build 41 RC1, and confirm that the horizontal white lines issue previously observed within images, appears to have been resolved. Excellent job - thanks and keep up the great work.

You may however wish to note that the horizontal white lines within images still persists within the print preview, though this is a minor issue.

Mark
Attachments
Sample.zip
White Horizontal Lines in Print Preview
(176.36 KiB) Downloaded 95 times
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Images have white horizontal line

Post by Ivan - Tracker Software »

Printing and print preview doesn't use stroke adjusting, so, it is possible.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
Post Reply