Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

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MedBooster
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Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

image.png
image(1).png
Hovering over certain buttons with the cursor brings them back.. or closing and opening PDF xce.
I have reported previous bugs before, but I thought it was just my old laptop. Well this is on a new laptop, which is more powerful, and even has an NVIDIA RTX 3050 graphics card... (my previous PC which had similar issues would do the same, but there I had no graphics card).

The same thing happens when you move something in the customize toolbars mode by the way (but then it happens in any pane/panel, not just the bottom one.

By the way, is it possible to enable these kinds of toggle/collapse buttons for other bars, like the sidebar and topbar/ribbons? To close collapse a shortcut group, without having to right click and toggle it in this menu? when you right click on the top toolbar?
image(2).png
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by Paul - Tracker Supp »

Hi, MedBooster

I am not seeing the issue with the missing items on the toolbars after they are collapsed. Would you humour me? Would you reset your settings and see if it resolves the issue? You have obvious customizations that you would want to preserve, so for the sake of the test I would ask you to export the settings to file so you can restore them, then test if resetting them to defaults changes the behaviour.

If it does we know where to look.

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Paul - Tracker Supp
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MedBooster
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

you're right, when resetting my settings it does not happen anymore, and then when I import the settings again buttons disappear again when I collapse and open these toggles... :/

edit: just to be even more specific for you;
it was enough for me to import these two settings for the glitch to return.
image.png
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by TrackerSupp-Daniel »

Hello, MedBooster

Thank you for testing that. Could I ask you to please email us with a copy of that settings export, so we can import it here and try to reproduce the issue? Our Email address Is support@pdf-xchange.com

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

TrackerSupp-Daniel wrote: Mon May 15, 2023 9:13 pm Hello, MedBooster

Thank you for testing that. Could I ask you to please email us with a copy of that settings export, so we can import it here and try to reproduce the issue? Our Email address Is support@pdf-xchange.com

Kind regards,
ehm, I tried
image.png
So GMAIL blocks a pdfxce settings file... but not a pdf screensaver file that keylogs your keyboard input (my Spam folder is full of those)
I'll send it to your E-mail some other way – yes I did so check your inbox :)
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by Dimitar - Tracker Supp »

Hello MedBooster,

Thank you for the file provided.

However, what my colleague Daniel asked you to send us is the XCES file that is generated from this menu:

ufaJF0n73PbeXYag.png

Regards.
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

Dimitar - Tracker Supp wrote: Fri May 19, 2023 8:47 am Hello MedBooster,

Thank you for the file provided.

However, what my colleague Daniel asked you to send us is the XCES file that is generated from this menu:


ufaJF0n73PbeXYag.png


Regards.
that is what I did, but I can try again.
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by TrackerSupp-Daniel »

Hello, MedBooster

I have recieved the XCES file here, imported it, and been testing all morning, so far no luck on reproducing the issue. Perhaps I am using the wrong collapse buttons? Could I ask you for a short Gif or video showcasing how you reproduce the issue on your end?

Kind regards,
Dan McIntyre - Support Technician
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

Well... we did agree that it had something to do with my settings (since it would not happen anymore when resetting all settings to default...)
So... maybe it has something to do with accessibility or zoom settings?

I had to send the GIF via E-mail as 21 mb apparently was too large
Last edited by MedBooster on Thu May 25, 2023 6:17 pm, edited 2 times in total.
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by TrackerSupp-Daniel »

Hello, MedBooster

Our accessibility or zoom settings shouldn't affect the UI, unless you are talking about the windows accessibility options perhaps? In that case, I am not sure what to suggest, and you may need to poke around with those options, but I do not believe that they would be able to have this effect on the application... A video would be very helpful so we can see what is happening, possibly pick out some small details about it, and discuss with the dev team what they think it may be.


(EDIT: and as I posted this, I watched your email arrive with the requested Gif therein! Thank you, I will take some time to review this and see what we can find!)

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by TrackerSupp-Daniel »

Hello,

A follow-up to this, we still do not have any ideas what could cause this, I have escalated it to our UI lead, but so far he does not have any ideas and hasn't been able to reproduce it either. if you happen to find some correlation in the windows accessibility settings on your end, please do let us know.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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MedBooster
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

TrackerSupp-Daniel wrote: Thu May 25, 2023 9:58 pm Hello,

A follow-up to this, we still do not have any ideas what could cause this, I have escalated it to our UI lead, but so far he does not have any ideas and hasn't been able to reproduce it either. if you happen to find some correlation in the windows accessibility settings on your end, please do let us know.

Kind regards,

It's just so strange... since I had similar issues on my old Windows 10 laptop as well :/


Leaving the GIF up here since you changed the attachment size limit – in case anyone else has similar issues ...
collapse bug icon group 25.05.2023 PDFXEdit_nQV9VIbDTg.gif
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

I just don't understand how this is not something you can reproduce when it is working fine for me again as soon as I reset the settings to the default...


To help out I've tried to import setting by setting and seeing how it affects the glitch.
1) Importing "presets" nothing changed and I could still toggle icon groups on and off.
image(1).png
2) importing "Common" everything changes, and just after that the same glitch persists, where icons get hidden until I hover over them.
image(2).png
image(2).png (5.57 KiB) Viewed 808 times
by the way, the same thing happens with the side bar
27.05.2023 PDFXEdit_kEaqF0YjDr.gif
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

Here's my display settings in Windows in case it helps...
My aspect ratio is 16:10 on my current 3K 2880×1800 win10 laptop, but I would have the same issues on my 16:9 4K win10 laptop over a year ago...
image.png
image(1).png
maybe it could be related to by UI appearance settings
image(2).png
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by Dimitar - Tracker Supp »

Hi MedBooster,

Thank you for the information provided.

I've seen this problem before, but with a different app.

In my case, it turned out that the problem was in the video card driver.

In another case, it was a corrupted monitor color profile.

Please try updating your video card driver (if you have two, please update the drivers for both) and check if this helps.

Regards.
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

Dimitar - Tracker Supp wrote: Mon May 29, 2023 1:08 pm Hi MedBooster,

Thank you for the information provided.

I've seen this problem before, but with a different app.

In my case, it turned out that the problem was in the video card driver.

In another case, it was a corrupted monitor color profile.

Please try updating your video card driver (if you have two, please update the drivers for both) and check if this helps.

Regards.
I have updated my Nvidia graphics driver... :/ The same issues persist...

Guys... I have seen this for more than a year, maybe 2 , across different Windows 10 laptops, are you sure there are not more people with these issues?
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by Dimitar - Tracker Supp »

Hi MedBooster,

I personally have never seen or heard of such a problem with our PDF editor before, and I believe none of my colleagues have either.

However, I have seen such a problem with MS Office applications.

If it's not the driver's fault, try the faulty color profile solution.


Please go to this folder:

C:\Windows\System32\spool\drivers\color\

...and temporally move all of the color profiles you see there ( all the ICM and ICC files) to some folder.

The system will not allow you to move all of them but this is OK. Just move the ones you can.



Also please install/update all of these MS goodies:


https://www.microsoft.com/en-us/downloa ... px?id=8109

https://www.microsoft.com/en-us/downloa ... x?id=17718

https://www.microsoft.com/en-us/downloa ... x?id=25150

https://www.microsoft.com/en-us/downloa ... px?id=6041

Then restart your computer and check if the problem is solved.


Regards.
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

Dimitar - Tracker Supp wrote: Tue May 30, 2023 12:20 pm Hi MedBooster,

I personally have never seen or heard of such a problem with our PDF editor before, and I believe none of my colleagues have either.

However, I have seen such a problem with MS Office applications.

If it's not the driver's fault, try the faulty color profile solution.


Please go to this folder:

C:\Windows\System32\spool\drivers\color\

...and temporally move all of the color profiles you see there ( all the ICM and ICC files) to some folder.

The system will not allow you to move all of them but this is OK. Just move the ones you can.



Also please install/update all of these MS goodies:


https://www.microsoft.com/en-us/download/details.aspx?id=8109

https://www.microsoft.com/en-us/download/details.aspx?id=17718

https://www.microsoft.com/en-us/download/details.aspx?id=25150

https://www.microsoft.com/en-us/download/details.aspx?id=6041

Then restart your computer and check if the problem is solved.


Regards.
I could not move those

ANYWAYS

like I've already said, the buttons do not glitch out anymore when I reset the one setting group I showed in one of the previous screenshots I posted in this thread... meaning that the issue is with my settings, shortcut button layout etc.... have you tried on different Windows 10 computers?
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by Dimitar - Tracker Supp »

Hi MedBooster,
have you tried on different Windows 10 computers?
Yes, I did it. Everything is fine from my side.

In a few weeks we will release a new version that will have many improvements.

Please wait until it's released and check if the issues that are occurring now can be reproduced in this version as well.

Regards.
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

Dimitar - Tracker Supp wrote: Wed May 31, 2023 2:25 pm Hi MedBooster,
have you tried on different Windows 10 computers?
Yes, I did it. Everything is fine from my side.

In a few weeks we will release a new version that will have many improvements.

Please wait until it's released and check if the issues that are occurring now can be reproduced in this version as well.

Regards.
i FOUND the bug..
image.png

Luckily all I had to do was reset all the shortcut groups under "document toolbars" to default, and delete the new ones I had added myself however as soon as I add icons back the issue persists
image(1).png
Now the icons are not disappearing anymore when I toggle the groups on and off

BUT AS SOON AS I ADD AN ICON TO THE BOTTOM BAR THE SAME ISSUE PERSISTS, SO BASICALLY I CAN NOT CHANGE THE BOTTOM BAR DESIGN FROM THE DEFAULT , I ALSO CAN'T DRAG AND DROP GROUPS TO THE DOCUMENT TOOLBAR
image(2).png
image(3).png

By the way, I have asked about this before, but
in addition to my request on forcing small icons (just like you can remove text or icons from shortcuts) , to stop them from becoming large basically... – since it seems icons can either be small or large (two different sizes
viewtopic.php?p=169041&hilit=icon+size#p169041


Have you considered adding a group toggle on /off function for the side bar and top bar as well?
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by MedBooster »

simply moving (duplicating) the options icon here for example, that is already in the bottom bar, would bring the glitch back.
image.png
image(1).png

Sooo,
now we can safely say it is PDF-xce, and not my PC that is acting weirdly, right? If it gets broken as soon as I change something from the default?
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Re: Tool/function buttons disappearing when you collapse/uncollapse the navigation(bottom) bar

Post by Dimitar - Tracker Supp »

Hi MedBooster,

It's really weird but I still can't get this result, but that might be because I test a lot of RC builds and my version of 9.5 368.0 might not be exactly the same as the original.

However, I will pass this case on to our developers to look into and try to reproduce.

We will contact you when there are developments in the case.

Regards.
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