Replace pages incorrectly rotating all markup/lines/shapes 90deg.

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JasonNZ
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Joined: Mon Apr 26, 2021 9:05 pm

Replace pages incorrectly rotating all markup/lines/shapes 90deg.

Post by JasonNZ »

When using the replace page command, the page is replaced in the same orientation as you would expect -but- for some reason all my markups (lines, shapes, comments) get rotated 90deg clockwise instead of just staying static with only the replaced page changing under them which is the typical behavior for a replace page/image feature.

While this is somewhat correctable by then selecting all the markup items and rotating them 90deg counter clockwise, then dragging them all together into the pace they should be it seems strange that this extra step is required for what should just be a straight replacement of the base pdf file. Some of the 90deg rotated markups rotate off page and are lost forever due to the non square nature of paper sizes - requiring me to notice and replace these which takes time.

If there is a fix (or if this can be fixed) that would be great, as its a frustration that I feel does not need to be there.
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TrackerSupp-Daniel
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Re: Replace pages incorrectly rotating all markup/lines/shapes 90deg.

Post by TrackerSupp-Daniel »

Hello, JasonNZ

Could I ask for a copy of the two documents you are finding this issue with (as well as a step by step process showing which settings and options you use along the way), so we can try to reproduce this?

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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JasonNZ
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Posts: 7
Joined: Mon Apr 26, 2021 9:05 pm

Re: Replace pages incorrectly rotating all markup/lines/shapes 90deg.

Post by JasonNZ »

Hi Daniel, can you email me directly please and I will share some example files with you
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Tracker Supp-Stefan
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Re: Replace pages incorrectly rotating all markup/lines/shapes 90deg.

Post by Tracker Supp-Stefan »

Hello JasonNZ,

You can send the files to support@pdf-xchange.com with a link back to this forum topic, and we will take a look at them for you!

Kind regards,
Stefan
JasonNZ
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Posts: 7
Joined: Mon Apr 26, 2021 9:05 pm

Re: Replace pages incorrectly rotating all markup/lines/shapes 90deg.

Post by JasonNZ »

Thanks, the files have been sent through.
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TrackerSupp-Daniel
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Re: Replace pages incorrectly rotating all markup/lines/shapes 90deg.

Post by TrackerSupp-Daniel »

Hello, JasonNZ

Thank you for sending those, I seem to have identified the issue, and have replied to your email, I hope we can continue the conversation that way.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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