Add reply not available for comments of certain types

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n0d9McNt01XWHaX0K0bv
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Add reply not available for comments of certain types

Post by n0d9McNt01XWHaX0K0bv »

The possibility to add replies to comments via right click seems not to work for certain types. They display just fine if added with a different tool.

Reproduce by right clicking on a comment and hitting the "Add reply" button - it's not there for some of the comments.

From what I tested, working: Sticky note, Highlight, Underline, Strikeout, Insert text, everything in the groups Drawing and Measure
Tested not working: Everything in the group Text (i.e. Typewriter, text box, callout), Replace text
Not tested: Attach file, sound, Media.
snap1.png
snap2.png
Attachments
test.pdf
(39.73 KiB) Downloaded 42 times
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Paul - Tracker Supp
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Re: Add reply not available for comments of certain types

Post by Paul - Tracker Supp »

Hi n0d9McNt01XWHaX0K0bv,

thanks for the post. we looked into this and see that this behaviour, while nor specifically counter to the PDF specifications, is not what certain competitors that begin aith an "A" do, so we have decided to implement the feature in the Editor also.

While for internal use only, I have raised a formal ticket for this. If you want updates, please refer to RT#5342: Add reply not available for comments of certain types and any support staff member will be able to get you a status update.

regards
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
n0d9McNt01XWHaX0K0bv
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Re: Add reply not available for comments of certain types

Post by n0d9McNt01XWHaX0K0bv »

Sounds good, Thanks!
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Tracker Supp-Stefan
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Add reply not available for comments of certain types

Post by Tracker Supp-Stefan »

:)
Bernok32
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Re: RT#5342: Add reply not available for comments of certain types

Post by Bernok32 »

Good day Support !

With reference to the quoted comment, I note the functionality is not available in version 9.5.367.0.
Is there any roadmap for this implementation?

Thank you for your feedback
Paul - Tracker Supp wrote: Mon Oct 05, 2020 9:45 pm Hi n0d9McNt01XWHaX0K0bv,

thanks for the post. we looked into this and see that this behaviour, while nor specifically counter to the PDF specifications, is not what certain competitors that begin aith an "A" do, so we have decided to implement the feature in the Editor also.

While for internal use only, I have raised a formal ticket for this. If you want updates, please refer to RT#5342: Add reply not available for comments of certain types and any support staff member will be able to get you a status update.

regards
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TrackerSupp-Daniel
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Re: Add reply not available for comments of certain types

Post by TrackerSupp-Daniel »

Hello, Bernok32

I am afraid that I cannot currently offer a timeline for this. I can however say that the work item is "open" at the moment, indicating that one the developer it has been assigned to is aware of it and it is in their backlog to work through. Unfortunately for the time being, this is not a high priority, so it may yet be further delayed.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Bernok32
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Re: Add reply not available for comments of certain types

Post by Bernok32 »

Noted Thank you
Keen to see this becoming a priority :)

Regards.
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Tracker Supp-Stefan
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Add reply not available for comments of certain types

Post by Tracker Supp-Stefan »

:)
Tankid
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Re: Add reply not available for comments of certain types

Post by Tankid »

Hello

I'm facing the same issue where I can't reply to callout comments, "Add reply" is greyed out.

Any one know the solution? it is critical for me to reply to all comments
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Dimitar - Tracker Supp
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Re: Add reply not available for comments of certain types

Post by Dimitar - Tracker Supp »

Hi Tankid,

Welcome to our forum.

I don't think CallOut was designed to be able to add replies to it.

There are limits to what you can do with a PDF file.

Please use a type of annotations that you can reply to, in order to do what you need.

Regards.
Tankid
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Re: Add reply not available for comments of certain types

Post by Tankid »

My company migrated from Adobe Acrobat to XChange editor.

Previously, I was able to reply on all comments including callout type, however with XChange, when I open a file that I worked on Adobe, I can see my replies to the callouts but I can't add any new replies to those.

Is is necessary to be able to reply to all comments types especially when working the markups documents

Please consider enabling replies for such comments.

Thank you
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Tracker Supp-Stefan
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Re: Add reply not available for comments of certain types

Post by Tracker Supp-Stefan »

Hello Tankid,

Thanks for your further feedback.
I am checking with our devs now whether they think that it should be possible to add replies to a callout annotation, and if they do - we will update the ticket as well!

Kind regards,
Stefan
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Paul - Tracker Supp
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Re: Add reply not available for comments of certain types

Post by Paul - Tracker Supp »

Hi all,

The ticket referred to at the beginning of the thread is for this. RT#5342: Feature Request :: Editor :: Add reply not available for comments of certain types

I can confirm it does include the "Callout Tool".

Kind regards,
Paul - Tracker Supp
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Tankid
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Re: Add reply not available for comments of certain types

Post by Tankid »

Thank you all.

What is the status of this ticket? will it be implemented soon?
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Tracker Supp-Stefan
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Re: Add reply not available for comments of certain types

Post by Tracker Supp-Stefan »

Hello Tankid,

We do not have an estimate as to when this ticket would be ready at this moment. As soon as there are any further news in the ticket we will also post in here!

Kind regards,
Stefan
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