strange lines in PDF

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Sitech
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Posts: 5
Joined: Thu Aug 19, 2021 12:11 pm

strange lines in PDF

Post by Sitech »

Ls,

A end user got strange lines in his document.
image.png
When I open the document. There are no lines.
image(1).png
A reset of the application, reinstall, import settings etc. doesn't work. What can the problem be? Thanks for the support.
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Tracker Supp-Stefan
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Re: strange lines in PDF

Post by Tracker Supp-Stefan »

Hello Sitech,

First please make sure that exactly the same file and not e.g. different versions of it are tested. When please ensure that you have the same build of the Editor on your and on the affected user's machines, and if the issue still persists - can we get a copy of the file to look at here on our end? If sensitive - you can e-mail it to support@pdf-xchange.com with a link back to this topic rather than uploading the PDF as an attachment to a forum post.

Kind regards,
Stefan
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Tracker Supp-Stefan
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Posts: 17824
Joined: Mon Jan 12, 2009 8:07 am
Location: London
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Re: strange lines in PDF

Post by Tracker Supp-Stefan »

Hello again Sitech,

Thanks for mailing us that file.
I am also unable to see those incorrect options, but can you please ask the affected user to check under Preferences -> Page Display -> Rendering - and see if they have exactly the same values as me below or if there are any differences?
image.png
Kind regards,
Stefan
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