Sessions disappearing after restart & system specified error
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Sessions disappearing after restart & system specified error
I always exit pdf xce before restarting.
I restarted my PC (windows 11 HP spectre)
and all my sessions from today disappeared... weird....
I still have my sessions from 2 days ago, but now today's and yesterday's
So maybe I lost all sessions from this session (since the last time I restarted my PC -- I usually hibernate my PC, not sleep nor shut down), I'm not quite sure
Anyone else with any similar issues?
Running version 366
I restarted my PC (windows 11 HP spectre)
and all my sessions from today disappeared... weird....
I still have my sessions from 2 days ago, but now today's and yesterday's
So maybe I lost all sessions from this session (since the last time I restarted my PC -- I usually hibernate my PC, not sleep nor shut down), I'm not quite sure
Anyone else with any similar issues?
Running version 366
Last edited by MedBooster on Sun Jan 08, 2023 10:18 am, edited 1 time in total.
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
- Paul - Tracker Supp
- Site Admin
- Posts: 6901
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
- Contact:
Re: Sessions disappearing after restart
Hi Medbooster,
you say you always close the Editor before restarting (good), but that when you lost your session data it was not closed? The PC went into hibernate but the Editor was left open?
you say you always close the Editor before restarting (good), but that when you lost your session data it was not closed? The PC went into hibernate but the Editor was left open?
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
It happened again....
I saved a new session.
Saved all files and closed pdf xce
restarted my PC
The session was gone
I just mentioned hibernation, in case that has something to do with it, but it is probably not relevant
I saved a new session.
Saved all files and closed pdf xce
restarted my PC
The session was gone
I just mentioned hibernation, in case that has something to do with it, but it is probably not relevant
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
-
- User
- Posts: 2394
- Joined: Wed Jan 18, 2006 12:10 pm
Re: Sessions disappearing after restart
What happens when you save a session and then close and restart PDF-XChange Editor ?
- If the session disappears, then it could be caused by PDF-XChange Editor.
- If the session is still there, then it must be something else (but what ?).
To work-around the problem you can consider to save your sessions to files.
Kind regards.
- If the session disappears, then it could be caused by PDF-XChange Editor.
- If the session is still there, then it must be something else (but what ?).
To work-around the problem you can consider to save your sessions to files.
Kind regards.
- Paul - Tracker Supp
- Site Admin
- Posts: 6901
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
- Contact:
Re: Sessions disappearing after restart
Thanks Medbooster,
Sorry to keep on you like this but these details are important.
Can you reliably reproduce this at will?
So the files were saved but left open when you closed the Editor?Saved all files and closed pdf xce
Sorry to keep on you like this but these details are important.
Can you reliably reproduce this at will?
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
It seemed to happen the 1st and 2nd time, but not the 3rd and 4th time. So if I find something consistent about this error I will let you know... Though as of now I'm not sure what is going on .Paul - Tracker Supp wrote: ↑Wed Jan 04, 2023 4:35 pm Thanks Medbooster,
So the files were saved but left open when you closed the Editor?Saved all files and closed pdf xce
Sorry to keep on you like this but these details are important.
Can you reliably reproduce this at will?
What do you mean by the files being left open? If you close the editor, the files can't be "left open", right?
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
- Paul - Tracker Supp
- Site Admin
- Posts: 6901
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
- Contact:
Re: Sessions disappearing after restart
Thanks for this Medbooster,
Intermittent issues are the hardest to resolve, if something can be reliably reproduced it gives us a place to start looking, but when the same action results in differing behaviour it is a lot harder to identify the cause.
Does Willy's suggestion to save these to file help?
Just that when you close the Editor, having saved all the currently open files, I expect them to still be open and viewable in tabs. I probably am being pedantic, because on reading this again I realize you explicitly save the session and that should be restored regardless of what you do to the files after saving the session.What do you mean by the files being left open? If you close the editor, the files can't be "left open", right?
Intermittent issues are the hardest to resolve, if something can be reliably reproduced it gives us a place to start looking, but when the same action results in differing behaviour it is a lot harder to identify the cause.
Does Willy's suggestion to save these to file help?
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
- Vasyl-Tracker Dev Team
- Site Admin
- Posts: 2353
- Joined: Thu Jun 30, 2005 4:11 pm
- Location: Canada
Re: Sessions disappearing after restart
Hi Medbooster.
Let me clarify one moment for the following steps:
1. Open the Editor, create and save new session(not to file, but to Editor's settings)
2. Close the Editor
3. Open the Editor again and check if the session is still there
4. Close the Editor
5. Restart PC
6. Open the Editor again and check if the session is still there
So the question is, when did the session disappear, on #3 or #6 step?
Cheers.
Let me clarify one moment for the following steps:
1. Open the Editor, create and save new session(not to file, but to Editor's settings)
2. Close the Editor
3. Open the Editor again and check if the session is still there
4. Close the Editor
5. Restart PC
6. Open the Editor again and check if the session is still there
So the question is, when did the session disappear, on #3 or #6 step?
Cheers.
Vasyl Yaremyn
Tracker Software Products
Project Developer
Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
Tracker Software Products
Project Developer
Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
at the 6th step after having restarted (before restarting the sessions are all there). and after the restart they only disappear about 50% of the time. I'm not sure what makes it happen, or makes it not happen though...Vasyl-Tracker Dev Team wrote: ↑Wed Jan 04, 2023 5:57 pm Hi Medbooster.
Let me clarify one moment for the following steps:
1. Open the Editor, create and save new session(not to file, but to Editor's settings)
2. Close the Editor
3. Open the Editor again and check if the session is still there
4. Close the Editor
5. Restart PC
6. Open the Editor again and check if the session is still there
So the question is, when did the session disappear, on #3 or #6 step?
Cheers.
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
An important detail to mention is that when the sessions from the last windows-session disappeared, the document that opened was one I had not used for 2 days, instead of the 4 documents I were in before I closed, saved and restarted my PC.
So maybe it has something to do with the cache of the program or something. That it somehow forgets what it had been doing the last windows-session before the restart
So maybe it has something to do with the cache of the program or something. That it somehow forgets what it had been doing the last windows-session before the restart
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
- Vasyl-Tracker Dev Team
- Site Admin
- Posts: 2353
- Joined: Thu Jun 30, 2005 4:11 pm
- Location: Canada
Re: Sessions disappearing after restart
Just one idea: have you used something like 'Registry Cleaner' utility? In the past we had reports from users that such utilities may cause losing pieces of data from the system's Registry. For example, it may periodically remove keys/values that are too deep (in the cleaner's opinion) in the registry's tree-structure...
Vasyl Yaremyn
Tracker Software Products
Project Developer
Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
Tracker Software Products
Project Developer
Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
the pc is brand new (less than 2 weeks old), so it is pretty "clean"Vasyl-Tracker Dev Team wrote: ↑Wed Jan 04, 2023 7:12 pm Just one idea: have you used something like 'Registry Cleaner' utility? In the past we had reports from users that such utilities may cause losing pieces of data from the system's Registry. For example, it may periodically remove keys/values that are too deep (in the cleaner's opinion) in the registry's tree-structure...
anyway, I have not been able to reproduce the error yet, at least not systematically,
so maybe we can shelve this thus far
maybe just leave the thread up in case anyone else experiences any similar issue....
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
- TrackerSupp-Daniel
- Site Admin
- Posts: 8606
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Sessions disappearing after restart
Hello, MedBooster
No worries, do keep it in mind and if you happen to reproduce it, let us know.
Kind regards,
No worries, do keep it in mind and if you happen to reproduce it, let us know.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
oh no , it happened again... No sessions since January 4th are there anymore...
So weird... I just downloaded a new keyboard layout and restarted my PC, and boom they were gone.
So weird... I just downloaded a new keyboard layout and restarted my PC, and boom they were gone.
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
same thing happened. all these sessions from after january 4th disappeared again...
this was now, when I restarted my PC 10 minutes ago (windows 11 HP spectre) at about 10:20 AM
good thing I had a feeling it would happen and I took a backup of the sessions. BUt it sucks having to do that before every time you want to restart....
Before and after screenshots ↓
this was now, when I restarted my PC 10 minutes ago (windows 11 HP spectre) at about 10:20 AM
good thing I had a feeling it would happen and I took a backup of the sessions. BUt it sucks having to do that before every time you want to restart....
Before and after screenshots ↓
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
I took a backup of my settings and sessions, and got this error, now when I reopened PDF xce (without even having restarted the PC) all the sessions after january 4th disappeared again!
This is the error I got after I closed pdf xce.... before I reopened it again
This is the error I got after I closed pdf xce.... before I reopened it again
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
well this just went from , a nuance stopping me from restarting so often, to sessions disappearing every time I close and reopen pdf xce.
For reference, if this is important, I did have "close to system tray" enabled, and this seems to be happening more often after having disabled it (it was enabled previously)
For reference, if this is important, I did have "close to system tray" enabled, and this seems to be happening more often after having disabled it (it was enabled previously)
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
actually , not only did the sessions disappear, but also these shortcut buttons I added. (to the very right; import/export settings)
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
I tried
- uninstalling and reinstalling
repair through the uninstall menu in windows 11
reparir through the pdf xce setup menu
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart
I actually just got this error again, without even opening pdf xce after closing it... it appeared like 10 seconds after closing the program.MedBooster wrote: ↑Sun Jan 08, 2023 9:11 am I took a backup of my settings and sessions, and got this error, now when I reopened PDF xce (without even having restarted the PC) all the sessions after january 4th disappeared again!
This is the error I got after I closed pdf xce.... before I reopened it again
image.png
So I guess the program isn't able to save the session changes I loaded in ... (although I am able to use everything as usual when having loaded it before I close the program....
Will I be able to import settings exported in version 366 to version 364 for example? I'm getting tired of these bugs and issues.
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart & system specified error
even continuing from the point where it loads (january 4th, with all the settings from then)
I am unable to add more sessions or change anything, it still only loads that state
So I am kind of stuck in a vicious cycle
I am unable to add more sessions or change anything, it still only loads that state
So I am kind of stuck in a vicious cycle
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart & system specified error
it also seems I am not able to NOT import sessions from an export that has sessions included
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart & system specified error
I deleted all my sessions, and restarted my PC, and I am no longer getting the system specified error that reverts everything to the last stable version it seems (my guess on what was happening)
so maybe some sessions were triggering this behaviour
edit:
and I tried adding a new session, which did not disappear after restarting the PC
so maybe some sessions were triggering this behaviour
edit:
and I tried adding a new session, which did not disappear after restarting the PC
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
- Tracker Supp-Stefan
- Site Admin
- Posts: 17941
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: Sessions disappearing after restart & system specified error
Hello MedBooster,
So lets consider this now solved unless it happens again!
Kind regards,
Stefan
So lets consider this now solved unless it happens again!
Kind regards,
Stefan
- Vasyl-Tracker Dev Team
- Site Admin
- Posts: 2353
- Joined: Thu Jun 30, 2005 4:11 pm
- Location: Canada
Re: Sessions disappearing after restart & system specified error
Hi MedBooster.
Something breaks the savе-settings procedure on your computer. We must investigate this more deeply to get the proper and reliable solution.
Soon my colleague will prepare for you a fixed module to try on your side to see if that fix works...
Cheers.
I am pretty sure that this strange symptom is the main reason for your trouble (disappearing saved sessions after restarting the app).This is the error I got after I closed pdf xce.... before I reopened it again:
"Failed to save the application settings: Error[System] Unspecified error."
Something breaks the savе-settings procedure on your computer. We must investigate this more deeply to get the proper and reliable solution.
Soon my colleague will prepare for you a fixed module to try on your side to see if that fix works...
Cheers.
Vasyl Yaremyn
Tracker Software Products
Project Developer
Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
Tracker Software Products
Project Developer
Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
- Roman - Tracker Supp
- Site Admin
- Posts: 306
- Joined: Sun Nov 21, 2004 3:19 pm
Re: Sessions disappearing after restart & system specified error
Hi MedBooster,
I have replied by e-mail with further instructions to debug this issue.
I have replied by e-mail with further instructions to debug this issue.
-
- User
- Posts: 1066
- Joined: Mon Nov 15, 2021 8:38 pm
Re: Sessions disappearing after restart & system specified error
I appreciate it, but since deleting all my sessions I have not encountered any similar issueRoman - Tracker Supp wrote: ↑Thu Jan 19, 2023 9:23 pm Hi MedBooster,
I have replied by e-mail with further instructions to debug this issue.
Wishlist
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
Bookmarks with page numbers
Optional fixed small icon size in the toolbar
Shift to UNLOCK aspect ratio/i]
Allow more "toolbars" to the title bar
AltGr issues with character input and keyboard shortcuts
- Tracker Supp-Stefan
- Site Admin
- Posts: 17941
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: Sessions disappearing after restart & system specified error
Hello MedBooster,
If the issue is gone - then let's consider this resolved!
Kind regards,
Stefan
If the issue is gone - then let's consider this resolved!
Kind regards,
Stefan