MS Word Security Notice When Converting Word Documents to PDF

[mCHSNUg5Pz8cPap]

I often need to add a Word file to the end of a PDF file. I do this by dragging the Word file from a folder in File Explorer directly into PDF-XChange and dropping it in the thumbnail pane after the last page of the PDF file (I hope that makes sense). When I do this, Word displays the following "Security Notice" about blocking macros.

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While this is going on, PDF-XChange displays the following notice:

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If I close the Security Notice by clicking on the X in the upper right-hand corner, then the Word document is successfully converted to PDF and added to the end of the PDF document. If I don't close the Security Notice, then PDF-XChange eventually shows the following notice that it was unable to open the file and the conversion failed.

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Is there a way to avoid having to dismiss the Security Notice each time? I tried making the location of the file and/or the location displayed in the Security Notice trusted locations in Word (this is in the Trust Center settings). It didn't work.

One thing I don't understand is that the file path shown in the Security Notice is not where the Word file is located that I am converting. Why is a macro attempting to run from that file path?

[Tracker Supp-Stefan]

Hello mCHSNUg5Pz8cPap,

This seems like a MS related message and not something we generate.
I suspect your file has macros, but as the original is in your OneDrive account - a copy of the file is created in your temp folder for the conversion process, and Word is not happy with that unusual location for a file with macros in it and throws you the warning.
If you test with a different file that you are sure has no macros in it - do you still get the same warning?
Or if you download a copy of the file to e.g. your desktop - is there a warning in that case?

As for hiding that message - I do not think there's a way from our side to prevent it.

Kind regards,
Stefan

[mCHSNUg5Pz8cPap]

None of my Word documents have macros in them. I thought that maybe PDF-XChange was doing something with a macro to cause the notice to be displayed in Word. However, I have another computer with the same version of PDF-XChange and Word installed and it works normally. I have a couple of extra Word add-ins on the computer that doesn't work that are probably the source of the issue.

Anyway, thanks for the response.

[TrackerSupp-Daniel]

Hello, mCHSNUg5Pz8cPap

Considering the macro warning points to an appdata folder belonging to MS Word itself, that certainly does point more at a Word addin being the cause. If this issue had something to do with our software, it would most certainly have a PDFX somewhere in the error report. Though to my knowledge, we do not run any macros which could trip a security warning.

Kind regards,