Hallo
habe folgendes Problem das ich ein Dokument nicht öffnen kann. Siehe Screenshot als Fehlermeldung.
Was kann ich machen? Brauche das Dokument dringend für die Arbeit.
Bitte um dringende Hilfe....
Danke
öffnen von pdf´s
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
- TrackerSupp-Daniel
- Site Admin
- Posts: 8588
- Joined: Wed Jan 03, 2018 6:52 pm
Re: öffnen von pdf´s
Hello, sebastian14
I am afraid that if the document has checks in place that intentionally restrict to adobe products, there may not be much we can do. If you can email us with a copy of the document, I can forward it to our Dev team so that they can see if there is a way to spoof the response to this check, and present the intended information, but I cannot make any guarantees at the moment.
If you wish to do that, our email address is support@pdf-xchange.com
Kind regards,
I am afraid that if the document has checks in place that intentionally restrict to adobe products, there may not be much we can do. If you can email us with a copy of the document, I can forward it to our Dev team so that they can see if there is a way to spoof the response to this check, and present the intended information, but I cannot make any guarantees at the moment.
If you wish to do that, our email address is support@pdf-xchange.com
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
-
- User
- Posts: 2
- Joined: Thu Nov 17, 2022 9:28 am
Re: öffnen von pdf´s
Hallo
habe soeben das pdf an die Mail adresse gesendet.
habe soeben das pdf an die Mail adresse gesendet.
- Tracker Supp-Stefan
- Site Admin
- Posts: 17908
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: öffnen von pdf´s
Hello sebastian14,
Thanks for the sample file.
I saw it - but it behaves the same way in Adobe's own reader (showing only that same message page) - so the file was modified in some way to get it to that state. Please try to find an earlier version of the document and that should work correctly!
Kind regards,
Stefan
Thanks for the sample file.
I saw it - but it behaves the same way in Adobe's own reader (showing only that same message page) - so the file was modified in some way to get it to that state. Please try to find an earlier version of the document and that should work correctly!
Kind regards,
Stefan