öffnen von pdf´s

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sebastian14
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Posts: 2
Joined: Thu Nov 17, 2022 9:28 am

öffnen von pdf´s

Post by sebastian14 »

Hallo

habe folgendes Problem das ich ein Dokument nicht öffnen kann. Siehe Screenshot als Fehlermeldung.
Was kann ich machen? Brauche das Dokument dringend für die Arbeit.

Bitte um dringende Hilfe....
Danke
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TrackerSupp-Daniel
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Re: öffnen von pdf´s

Post by TrackerSupp-Daniel »

Hello, sebastian14

I am afraid that if the document has checks in place that intentionally restrict to adobe products, there may not be much we can do. If you can email us with a copy of the document, I can forward it to our Dev team so that they can see if there is a way to spoof the response to this check, and present the intended information, but I cannot make any guarantees at the moment.

If you wish to do that, our email address is support@pdf-xchange.com

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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sebastian14
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Posts: 2
Joined: Thu Nov 17, 2022 9:28 am

Re: öffnen von pdf´s

Post by sebastian14 »

Hallo
habe soeben das pdf an die Mail adresse gesendet.
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Tracker Supp-Stefan
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Re: öffnen von pdf´s

Post by Tracker Supp-Stefan »

Hello sebastian14,

Thanks for the sample file.
I saw it - but it behaves the same way in Adobe's own reader (showing only that same message page) - so the file was modified in some way to get it to that state. Please try to find an earlier version of the document and that should work correctly!

Kind regards,
Stefan
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