Unvisible text in font Bitstream Vera Sans

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PavelH
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Posts: 7
Joined: Thu Jun 03, 2021 11:58 am

Unvisible text in font Bitstream Vera Sans

Post by PavelH »

Hello,
I received a PDF file in which the texts are not displayed (see attachment).
I installed the missing font (next attachment).
The problem remains.

After using the "Replace Fonts" function from Bitstream Vera Sans to Arial, the font is already visible, but the appearance of the document is lost. Overall this is not a good solution as this is a monthly recurring problem.

I will be very grateful for advice on how to proceed.
I am using PDF-XChange Editor Plus 9.4.

Thanks, PavelH
Attachments
wText.jpg
woText.jpg
fonts.jpg
Willy Van Nuffel
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Posts: 1953
Joined: Wed Jan 18, 2006 12:10 pm

Re: Unvisible text in font Bitstream Vera Sans

Post by Willy Van Nuffel »

Not for 100% sure, but first verify that 'Override Document Colors' is turned off, via File > Preferences > Accessibility.

If this option is turned off and the problem is still there, can you please post an example PDF ?

Best regards.
PavelH
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Posts: 7
Joined: Thu Jun 03, 2021 11:58 am

Re: Unvisible text in font Bitstream Vera Sans

Post by PavelH »

Override Document Colors' is turned off
image.png
I can't post the entire PDF here because it contains sensitive data.
But I can post a part of the document where the problem is still visible.
file deleted

If I open the PDF in Edge / Chrome it displays correctly.
If I create a PDF in Word with the same font and open in PDF-XChange, it displays correctly.
Last edited by PavelH on Thu Nov 24, 2022 1:29 pm, edited 1 time in total.
Willy Van Nuffel
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Posts: 1953
Joined: Wed Jan 18, 2006 12:10 pm

Re: Unvisible text in font Bitstream Vera Sans

Post by Willy Van Nuffel »

At this moment, I have no idea what could be wrong.

Your example file is displaying correctly in my version of PDF-XChange Editor (build 364).

Let us hope that the people of Tracker Support can help you with this.

In the meanwhile... Have some try with the portable version of PDF-XChange Editor ?
Maybe it has something to do with your current settings.

https://www.tracker-software.com/product/pdf-xchange-editor
Attachments
PDF-XChange Editor - Display problem.png
PavelH
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Posts: 7
Joined: Thu Jun 03, 2021 11:58 am

Re: Unvisible text in font Bitstream Vera Sans

Post by PavelH »

@Willy
Do you also have Bitstream Vera Sans Standard in your fonts?
Could you please upload it here?
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Lzcat - Tracker Supp
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Re: Unvisible text in font Bitstream Vera Sans

Post by Lzcat - Tracker Supp »

Hi, PavelH

You do not need fonts in your system - they are embedded in fragment, which you posted here. I suppose that are also embedded in original file.
Can you confirm that you are using latest build (9.4.364)?

Kind regards,
Lzcat - Tracker Supp
Victor
Tracker Software
Project manager

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
Willy Van Nuffel
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Posts: 1953
Joined: Wed Jan 18, 2006 12:10 pm

Re: Unvisible text in font Bitstream Vera Sans

Post by Willy Van Nuffel »

Just for information : I do not have these BitStream Vera fonts installed on my computer.
In case you need these fonts, they are easily to find via Google.

But, like Lzcat says, you do not need to install these fonts for displaying related PDF's because (a subset of) that font is (mostly) embedded in the PDF's themselves. It is only for the creation of the files that these fonts need to be installed on your computer.

Kind regards.
PavelH
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Posts: 7
Joined: Thu Jun 03, 2021 11:58 am

Re: Unvisible text in font Bitstream Vera Sans

Post by PavelH »

I am currently on version 9.4.363. I can only update overnight due to other users.
I will update and try again.
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rakunavi
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Posts: 245
Joined: Sat Sep 11, 2021 5:04 am

Re: Unvisible text in font Bitstream Vera Sans

Post by rakunavi »

Hello PavelH,

The attached PDF file (R10_2010132303_1_2.pdf) have a crop box area set, but the original data seems to be still there. You state above that the original PDF contains sensitive data. If you have uploaded the file unintentionally, I recommend deleting or replacing the data. Messages can be edited even after submission. Forgive me if I was wrong.

Best regards,
rakunavi

P.S.
I have seen the file, and it seems to be displayed correctly in my environment.
PavelH
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Posts: 7
Joined: Thu Jun 03, 2021 11:58 am

Re: Unvisible text in font Bitstream Vera Sans

Post by PavelH »

@rakunavi thanks, file deleted

If I open the file on my PC it also displays correctly.
Only on some stations with Windows Server 2019 the text is not displayed.
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TrackerSupp-Daniel
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Re: Unvisible text in font Bitstream Vera Sans

Post by TrackerSupp-Daniel »

Hello, PavelH

If it only happens on some of the 2019 servers, that would indicate something common to those specific devices causing this... Are you certain that all these devices are running the same version of the software and are using the same application settings? Perhaps the problematic ones are out of date, or have been customized in the past?

Kind regards,
Daniel McIntyre - Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
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