When duplicating comment by moving while holding down Ctrl key, a plus sign pointer isn't shown for some comment types.  SOLVED

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rakunavi
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When duplicating comment by moving while holding down Ctrl key, a plus sign pointer isn't shown for some comment types.

Post by rakunavi »

=== UPDATE ===================================================================
The issue reported below has been resolved in Ver 9.5 build 365.
I appreciate all the hard work and efforts of the support and development team.
==============================================================================


Hello all,

After selecting a comment, you can duplicate it by moving it while holding down the Ctrl key. At that time, a plus sign is shown on the mouse pointer until the duplication is completed, explicitly indicating to the user that the comment is being duplicated. However, I have found that there are two types of comments during duplication, one where mouse pointer with a plus sign appears (Type A) and one where mouse pointer with a plus sign does not appear (Type B). The difference is only in the appearance of the pointer, as both duplications themselves are done correctly. From a user interface point of view, it seems inconsistent.
Type A: Mouse pointer with a plus sign is shown
Type A: Mouse pointer with a plus sign is shown
SHOWN.png (4.17 KiB) Viewed 284 times
Type B: Mouse pointer with a plus sign is not shown
Type B: Mouse pointer with a plus sign is not shown
NOT_SHOWN.png (6.14 KiB) Viewed 284 times

Please see attached verification video for more details. The first half of the video shows the duplication of a Type A comment. The second half of the video shows the duplication of a Type B comment.

Type A:
Mouse pointer with a plus sign is shown when duplicating with the following comment type:

  • Line Tool
  • Arrow Tool
  • Rectangle Tool
  • Oval Tool
Type B:
Mouse pointer with a plus sign is not shown when duplicating with the following comment type:

  • Polygon Line Tool
  • Polygon Tool
  • Cloud Tool
  • Typewriter Tool
  • Text Box Tool
  • Callout Tool
  • Pencil Tool
Hoping that the above information will be of some help to you.
Thank you so much for your continued support.

Best regards,
rakunavi

- PDF-XChange Editor Plus Version: 9.4 build 364.0
- OS Version: Windows 11 Home 21H2 Build 22000.1042
- PC Model: Lenovo IdeaPad C340-15IWL
Last edited by rakunavi on Tue Nov 29, 2022 7:47 am, edited 1 time in total.
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TrackerSupp-Daniel
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Re: When duplicating comment by moving while holding down Ctrl key, a plus sign pointer isn't shown for some comment typ  SOLVED

Post by TrackerSupp-Daniel »

Hello, rakunavi

Thank you for the report, I have reproduced this and created a formal ticket on the matter. Do note that this will likely remain a low priority item and could take a while to see a fix, as it is only a visual inconsistency, and does not negatively impact the functions of the tools.

RT#6255: Plus sign not always shown when copying comments.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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rakunavi
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Posts: 871
Joined: Sat Sep 11, 2021 5:04 am

Re: When duplicating comment by moving while holding down Ctrl key, a plus sign pointer isn't shown for some comment typ

Post by rakunavi »

Thank you, Daniel, for creating the ticket!
Best regards
rakunavi
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