Portuguese Brazilian (pt-BR) Translation

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TrackerSupp-Daniel
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Re: Portuguese Brazilian (pt-BR) Translation

Post by TrackerSupp-Daniel »

Hello, mcdalmnit

Yes, we did receive these files yesterday, Stefan is on vacation at the moment and Dimitar works the graveyard shift (from my time zone perspective), so we are back to back and do not have much overlap to communicate at the moment. I am the one who saw your submission and passed it along to the Dev team, but I did miss sending you a reply about the submission, and I apologize for that.

The files have been passed along, and should be included in the next build of the software.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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mcdalmnit
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Re: Portuguese Brazilian (pt-BR) Translation

Post by mcdalmnit »

Hi, Daniel:

Thanks so much for your attention, reply, the receipt confirmation and having passed the submission along to the guys who are responsible for handling this.

So only Stefan is the one who can grant me a license renewal (as previously agreed between the two of us for having the translation job done free of charge) and thus only when he's back from vacation I'll be able to have this done?

Again, thanks.

My kind regards.
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Dimitar - Tracker Supp
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Re: Portuguese Brazilian (pt-BR) Translation

Post by Dimitar - Tracker Supp »

Hello, mcdalmnit

The files were received and forwarded to the person that is now dealing with the Translators.

She will contact you about your license soon.


Regards.
mcdalmnit
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Re: Portuguese Brazilian (pt-BR) Translation

Post by mcdalmnit »

Hi, Dimitar:

It's about over a week now since I last contacted you regarding my sending you the update mentioned in the subject. Well, up to now, I got no reply from any of you concerning the license update renewal.

Hope to hear from you with a solution for this.

Regards.
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Dimitar - Tracker Supp
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Re: Portuguese Brazilian (pt-BR) Translation

Post by Dimitar - Tracker Supp »

Hello, mcdalmnit

I have forwarded your emails to the person handling the translations.

I will remind her about your license today.

Regards.
mcdalmnit
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Re: Portuguese Brazilian (pt-BR) Translation

Post by mcdalmnit »

Dear God, almost an additional three days now since our last message exchange and still I got no reply or contact from one of you guys about the promised license renewal...

You guys had three whole years without any translation update at all for the program in question and that's the of showing some gratitude to my hard work, taking so long to act effectively and solve the "problem" of license granting?
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TrackerSupp-Daniel
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Re: Portuguese Brazilian (pt-BR) Translation

Post by TrackerSupp-Daniel »

Hello, mcdalmnit

No, Stefan is not the only one who can provide the free key, Typically Oksana, our Translation handler at this point, is the one who would do this. I Was unaware that she is also on vacation when I passed this along to her, expecting that she would generate and provide the key to you. I expect that Dimitar is in the same boat and was unaware of this.

Now, as this pertains to licensing, even a free one, we will need to proceed continue our conversation by email. As I cannot find an account under the email address you are using here, I expect that you have an account under a different address? Could you please send me an email (With "ATTN: Daniel" in the subject or body of the email) , detailing which email address you would like the free translation license assigned to. I will proceed to generate that for you as soon as I have confirmation.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
mcdalmnit
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Re: Portuguese Brazilian (pt-BR) Translation

Post by mcdalmnit »

Hi, Daniel:

Thanks for your attention.

As directed, I've just a message to support@pdf-xchange.com, asking "support" to forward it to you.

And sorry for any inconvenience.

Thanks.
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TrackerSupp-Daniel
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Re: Portuguese Brazilian (pt-BR) Translation

Post by TrackerSupp-Daniel »

Hello, mcdalmnit

Excellent thank you, My manager is working on it now (he may have even already sent you the new license. Terribly sorry for the delay and confusion in getting that out to you.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
mcdalmnit
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Re: Portuguese Brazilian (pt-BR) Translation

Post by mcdalmnit »

Hi, Daniel:

Thanks so much for your extensive attention and support.

You guys at tracker-software are number one regarding support and products development!

My gratitude and all the best to all of you and, again, sorry for any inconvenience.

Sincerely yours.
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Dimitar - Tracker Supp
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Re: Portuguese Brazilian (pt-BR) Translation

Post by Dimitar - Tracker Supp »

:)
mcdalmnit
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Re: Portuguese Brazilian (pt-BR) Translation

Post by mcdalmnit »

Dear Support Folks:

I have contributed to language file translation updates for PDF-XChange Editor Pro over the year.s So don't you have an interest in having some further update done free of charge — almost finished here — in exchange for a license renewal?

Please, tell me your interest in this, if any, or either inform to what e-mail address should I send the updated language files in exchange for a free license renewal.

Thanks in advance for your attention.

My kind regads.
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Tracker Supp-Stefan
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Re: Portuguese Brazilian (pt-BR) Translation

Post by Tracker Supp-Stefan »

Hello mcdalmnit,

Happy to hear from you again!

We would certainly be happy to receive an updated localization from you, and as a thank you we would certainly extend your license's maintenance plan.
Please e-mail the updated translation to support@pdf-xchange.com and we will pass it on to our devs for inclusion in the next build of our products!

Kind regards,
Stefan
mcdalmnit
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Re: Portuguese Brazilian (pt-BR) Translation

Post by mcdalmnit »

Hi, Stephan:

Thanks so much for your reply and accepting my proposal.

OK. So I'll proceed to get the update finished here and then I'll send the updated files to the e-mail indicated by you.

Kind regards.
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Tracker Supp-Stefan
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Re: Portuguese Brazilian (pt-BR) Translation

Post by Tracker Supp-Stefan »

:)
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