How to get email notification of replies to my posts

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ironick
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Posts: 13
Joined: Mon Oct 28, 2019 9:40 pm

How to get email notification of replies to my posts

Post by ironick »

Sorry, this must have been asked many times, but I searched the forums and didn't find an answer that works.

My email is provided in my Profile.

I always check "Notify me when a reply is posted" on my posts.

I've checked my posts to see that I am subscribed to them (it shows me the option to unsubscribe).

I've checked (almost) all the boxes in the User Control Panel|Board Preferences|Edit notification options:
Notification Options - Screenshot 2022-08-17 143554.jpg
I've also checked my spam folder.

But still no emails notifying me of replies to my posts.

Thanks,

-- Nick
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TrackerSupp-Daniel
Site Admin
Posts: 6347
Joined: Wed Jan 03, 2018 6:52 pm

Re: How to get email notification of replies to my posts

Post by TrackerSupp-Daniel »

Hello, ironick

At the moment, we are reworking the forum mail notification system and it is likely that no emails are being sent. In a few weeks, things should be complete on that end, and then you will go back to getting these emails as desired. Our apologies for the inconvenience.

Kind regards,
Daniel McIntyre - Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
ironick
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Posts: 13
Joined: Mon Oct 28, 2019 9:40 pm

Re: How to get email notification of replies to my posts

Post by ironick »

Hi Daniel,

FYI: Weirdly, I just got a slew of email notifications for various replies. Maybe it's working again?

-- Nick
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TrackerSupp-Daniel
Site Admin
Posts: 6347
Joined: Wed Jan 03, 2018 6:52 pm

Re: How to get email notification of replies to my posts

Post by TrackerSupp-Daniel »

Hello, ironick

Sounds like that would be the case, glad to hear it went faster than expected!

Kind regards,
Daniel McIntyre - Support Technician
Tracker Software Products (Canada) LTD

Support: <Support@tracker-software.com>
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