Quick Tools Toolbar Robustness

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PHK
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Quick Tools Toolbar Robustness

Post by PHK »

I find the Quick Tools toolbar does not survive some application shut-downs and certainly not an application crash and re-start. So, the user must start all over again building new ones.
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FringePhil
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Dimitar - Tracker Supp
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Re: Quick Tools Toolbar Robustness

Post by Dimitar - Tracker Supp »

Hi PHK,

Could you please clarify what do you mean "...shut-downs and certainly not an application crash and re-start"?

Do you mean that only the Quick Tools toolbar disappears?
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PHK
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Re: Quick Tools Toolbar Robustness

Post by PHK »

Dimitar - Tracker Supp wrote: Mon Aug 15, 2022 1:58 pm Hi PHK,

Could you please clarify what do you mean "...shut-downs and certainly not an application crash and re-start"?
I meant that if I purposely close the app myself or if app crashes (it does that sometimes), my custom-built QT may not be "there" when I re-open the app.
Dimitar - Tracker Supp wrote: Mon Aug 15, 2022 1:58 pm
Do you mean that only the Quick Tools toolbar disappears?
Yes, my custom-built QT disappears and only the default QT is there. Should I be saving settings after I build a QT?
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FringePhil
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TrackerSupp-Daniel
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Re: Quick Tools Toolbar Robustness

Post by TrackerSupp-Daniel »

Hello, PHK

That is entirely expected, UI customizations are saved when the application is closed, during the closing process, so if you have made cusomizations, and then the app is forced to close improperly, or it crashes, these changes will most often not be saved, and you will need to start again.

Also, regarding the crashing you mentioned, could I ask you to please send us an email, with a link to this topic about that. Ideally, we would like to see a crash dump from your system when that happens next, if you could prepare one to send with the email, that would be great!
https://www.pdf-xchange.com/knowle ... estigation
Our email address is support@pdf-xchange.com

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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PHK
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Re: Quick Tools Toolbar Robustness

Post by PHK »

TrackerSupp-Daniel wrote: Mon Aug 15, 2022 4:52 pm ...
That is entirely expected, UI customizations are saved when the application is closed, during the closing process, so if you have made cusomizations, and then the app is forced to close improperly, or it crashes, these changes will most often not be saved, and you will need to start again.
OK, I will train myself to save QTs like other UI customizations, no problem.
TrackerSupp-Daniel wrote: Mon Aug 15, 2022 4:52 pm Also, regarding the crashing you mentioned, could I ask you to please send us an email, with a link to this topic about that. Ideally, we would like to see a crash dump from your system when that happens next, if you could prepare one to send with the email, that would be great!
https://www.pdf-xchange.com/knowledgebase/459-How-do-I-create-a-dump-file-and-send-it-to-Tracker-Software-for-investigation
Our email address is support@pdf-xchange.com...
Hmmm, well, OK. I can crash-out the app several times a day when I am using it intensively. If anyone can bust an app, I can. I will try to send some dump files when I can.
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FringePhil
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TrackerSupp-Daniel
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Re: Quick Tools Toolbar Robustness

Post by TrackerSupp-Daniel »

Hello, PHK
PHK wrote: Mon Aug 15, 2022 5:23 pm I will try to send some dump files when I can.
Thank you very much, Will keep and eye out for those!

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Our Web site domain and email address has changed as of 26/10/2023.
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PHK
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Re: Quick Tools Toolbar Robustness

Post by PHK »

Looking at this, Daniel, I confess that I do not know how to create or even find a dump file. I looked at the link to which you directed me but I could not find "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting" as referenced in the article in the registry of my WIN 11 O/S. That stopped me right there.

Any advice?
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FringePhil
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TrackerSupp-Daniel
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Re: Quick Tools Toolbar Robustness

Post by TrackerSupp-Daniel »

Hello, PHK

If the key does not already exist, you would simply need to create it. If the hands on method is too complex, we also offer a hands-off method that performs nearly the entire process for you, simply download a file, double click it, and allow changes to the registry. Then you reproduce the crash, and a dump will appear in this location.
%LOCALAPPDATA%\CrashDumps

https://www.pdf-xchange.com/knowle ... ff-method1

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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