Documents are not displayed correctly

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COMjoinIT
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Posts: 1
Joined: Fri Aug 12, 2022 11:20 am

Documents are not displayed correctly

Post by COMjoinIT »

Good day,
since the update to version 9.4.362 PDF documents are not displayed correctly in PDF-Xchange-Editor.

In the print preview, the document is displayed correctly only if the "Print as image" option is enabled. So it seems that embedded images are not displayed anymore.

How can we fix this?

Attached you will find screenshots how this looks like
Screenshots.pdf
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Tracker Supp-Stefan
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Re: Documents are not displayed correctly

Post by Tracker Supp-Stefan »

Hello COMjoinIT,

Thanks for the screenshots, but can we please also have a copy of the actual file causing the issue as that will be needed for the investigation. If the file is sensitive - please send it to support@pdf-xchange.com and do not share it here in these public forums.

Kind regards,
Stefan
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