Editor crashes while zooming

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metra-mgk
User
Posts: 23
Joined: Mon Mar 22, 2021 9:47 am

Editor crashes while zooming

Post by metra-mgk »

Hello,

today I am using
PDF-Xchange Editor Plus Version 9.3, build 361.0
on a System with larger screens.
Windows 10 21H2
i7-11700
16 GB Ram
Nvidia T400
2 Display-Port Monitors @ 3440 x 1440 @ 60 Hz
Logitech Performance MX

Running PDF-Exchange Editor on an half screen (~@1730x1436) everything ist all right.

Performig fast zoomin with the fast Scroll Wheel, the Windows sized Full-Screen (~@3440x1400), results often in crashes.

Protokollname: Application
Quelle: Application Error
Datum: 01.08.2022 07:55:27
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: DESKTOP-6F4HUQU
Beschreibung:
Name der fehlerhaften Anwendung: PDFXEdit.exe, Version: 9.3.361.0, Zeitstempel: 0x62574cae
Name des fehlerhaften Moduls: PDFXEditCore.x64.dll, Version: 9.3.361.0, Zeitstempel: 0x62574c88
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000b5eb66
ID des fehlerhaften Prozesses: 0x28b8
Startzeit der fehlerhaften Anwendung: 0x01d8a569c8ed54b2
Pfad der fehlerhaften Anwendung: C:\Program Files\Tracker Software\PDF Editor\PDFXEdit.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Tracker Software\PDF Editor\PDFXEditCore.x64.dll
Berichtskennung: 8937965a-c111-4c3d-b85f-5179af46e425
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-08-01T05:55:27.2626896Z" />
<EventRecordID>24560</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-6F4HUQU</Computer>
<Security />
</System>
<EventData>
<Data>PDFXEdit.exe</Data>
<Data>9.3.361.0</Data>
<Data>62574cae</Data>
<Data>PDFXEditCore.x64.dll</Data>
<Data>9.3.361.0</Data>
<Data>62574c88</Data>
<Data>c0000005</Data>
<Data>0000000000b5eb66</Data>
<Data>28b8</Data>
<Data>01d8a569c8ed54b2</Data>
<Data>C:\Program Files\Tracker Software\PDF Editor\PDFXEdit.exe</Data>
<Data>C:\Program Files\Tracker Software\PDF Editor\PDFXEditCore.x64.dll</Data>
<Data>8937965a-c111-4c3d-b85f-5179af46e425</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Well, the crashes happened 2 days ago,
the system is still running without reboot,
at the moment Editor zooms very well...

Regards
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: Editor crashes while zooming

Post by Dimitar - Tracker Supp »

Hello metra-mgk,

Thank you for reporting this issue to us.

Please follow these instructions for generating a detailed crash report:

https://www.pdf-xchange.com/knowle ... estigation

Once the logs are ready, please send them to us at: support@pdf-xchange.com


Regards.
metra-mgk
User
Posts: 23
Joined: Mon Mar 22, 2021 9:47 am

Re: Editor crashes while zooming

Post by metra-mgk »

I uploaded the file:
PDFXEdit.exe.13120.dmp
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: Editor crashes while zooming

Post by Dimitar - Tracker Supp »

Thanks.

I will forward it to our developers for further investigation.

We will let know what will find.
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