Section titles with background do not display

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan

Post Reply
rycerz
User
Posts: 15
Joined: Sat Sep 15, 2012 5:32 pm

Section titles with background do not display

Post by rycerz »

Hello! I have the following question. When I display operation manuals, instructions etc. divided in sections, the section titles don't display. I know they are there because there is a dotted line in places they should appear. When I open the same PDF file in Adobe Reader, I can see them. They are usually differently formatted, have background in a different colour etc. I think the reason may be that the PDF-XChange Editor does not know how to display this background or I don't know how to configure it correctly. Is there a setting to fix it please?
Willy Van Nuffel
User
Posts: 2347
Joined: Wed Jan 18, 2006 12:10 pm

Re: Section titles with background do not display

Post by Willy Van Nuffel »

Hi

Make sure that the option "Override Document Colors" is turned off in File > Preferences > Accessibility.
If this option is turned off and the problem is still there, then can you please post a PDF that shows the problem?
In case of confidential content, you can send your PDF to support@pdf-xchange.com for further investigation.

Kind regards.

Willy
Attachments
PDF-XChange Editor - Accessibility Options.png
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: Section titles with background do not display

Post by Dimitar - Tracker Supp »

Hello rycerz,

May I ask you to send us one of the files you have this issue with?

Also, could you please tell us what version is your PDF Editor?

You саn see the version under the Help -> About menu.

Regards.
rycerz
User
Posts: 15
Joined: Sat Sep 15, 2012 5:32 pm

Re: Section titles with background do not display

Post by rycerz »

Thank you for your reply. I am using version 9.0 build 352.0. This is not a new problem and it was occurring from the beginning, also in older versions.
The option "Override Document Colors" is off. And the document in question is a user manual I downloaded from Jula website (www.jula.com) - please find it attached
016233_220408_sv-no-pl-en-de-fi-fr-nl.pdf
(1.27 MiB) Downloaded 24 times
. You can also download other manuals from that website, if needed.
Willy Van Nuffel
User
Posts: 2347
Joined: Wed Jan 18, 2006 12:10 pm

Re: Section titles with background do not display

Post by Willy Van Nuffel »

Thanks for your PDF. Unfortunately, myself I am not able to reproduce the problem.
Also tested via Preferences > Color Management and Page Display > Rendering.

Can you post an example of what you see at your side?

Hopefully Tracker Support will have an idea.
Attachments
PDF-XChange Editor - Display problem.png
rycerz
User
Posts: 15
Joined: Sat Sep 15, 2012 5:32 pm

Re: Section titles with background do not display

Post by rycerz »

Yes, please take a look how I see it.
Bez tytułu.jpg
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: Section titles with background do not display

Post by Dimitar - Tracker Supp »

Hello rycerz,

I can not reproduce the issue on my end either!

Perhaps this is a bug in our previous versions, so could you please check if the latest version resolves the issue?

You may download it here:

https://www.pdf-xchange.com/product/downloads

Regards
rycerz
User
Posts: 15
Joined: Sat Sep 15, 2012 5:32 pm

Re: Section titles with background do not display

Post by rycerz »

Unfortunately installation of the most recent version did not help. Some PDFs are still displayed incorrectly. Please check the screenshot I made a minute ago with PDF-XChange Editor and Adobe Reader side by side. I have no idea why Adobe displays them correctly.
Dual example.jpg
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Re: Section titles with background do not display

Post by TrackerSupp-Daniel »

Hello, rycerz

I have found the issue! It appears you have "thin lines" mode enabled. Please open the Editor and press Ctrl+5 to turn this off (There is also a button on the "view" tab to toggle Thin lines mode).

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
rycerz
User
Posts: 15
Joined: Sat Sep 15, 2012 5:32 pm

Re: Section titles with background do not display

Post by rycerz »

Fantastic! Thank you Daniel! You made my day! Who would have thought that just one tiny button could cause so much trouble :)
User avatar
TrackerSupp-Daniel
Site Admin
Posts: 8436
Joined: Wed Jan 03, 2018 6:52 pm

Section titles with background do not display

Post by TrackerSupp-Daniel »

:)
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Post Reply